When you subscribe to Digit, you agree that you will pay a subscription fee at the end of every month. You can cancel your subscription if you no longer need the service. Your account will be charged after the free trial period unless you cancel it. If you forget to cancel your subscription, you are not eligible for a refund.
Canceling your subscription is easy. You can do it at the 'Close account' option on the website. You are advised to cancel three business days if you wish to avoid paying extra subscription fees.
Deleting the Digit App
Deleting the digit app on your device does not cancel your account. The system operates on both your mobile and web. Your account will remain active even if you no longer have the app.
Digit subscriptions are handled by their billing service. This means that you may not see it listed when you look through your app store subscriptions.
If you have any funds remaining in your account at the time of cancelation, they will be refunded to your originating checking account within one business day. If your bank account is closed or Digit is unable to send your refund, Digit may send you a check to your street address.
If you do not get your funds, you may contact the customer support team and ask for help. Digit retains your contact information for up to 90 days. They will use the information to contact you when necessary. If you change your mind within that time, you can reactivate your account.
Digit does not close your account. You have to do it by yourself. After 90 days, you can create a new account.
When Your Device is Stolen
You do not need to cancel your subscription if your device is stolen. If you think that someone may have gained access to your account, you should contact the support team as soon as possible. Do not share your password or username with anyone. You may need to provide information to verify your identity
Canceling the Service
If you no longer wish to enjoy Digit subscription services, you can close your account and cancel the terms of service. It is impossible to cancel your subscription if you are unable to provide enough information to confirm your identity.
If there are pending transactions when you wish to cancel your account, your account will be closed as soon as the transactions are complete. Your request to cancel the service will have no impact on the terms of your transactions. Your rights and obligations will remain the same.
If you do not use Digital Services for a long time, Digit may report them as unclaimed property. They will try to find you using the address provided in your records. If they can't find you, your funds will be sent to the applicable state. Different states have different requirements for the specified time to report funds as unclaimed property. The average is two to five years.
If you need help from Digit, you may seek help from their support team. The best way to get help is by connecting with a representative on Twitter. Unfortunately, Digit does not give you the option of speaking directly with a representative. They, however, respond to inquiries on Twitter fast. Twitter conversations are public so the support team will always try to be helpful. The representatives may ask to continue the conversation over the phone or email.
Before contacting the support team, you should check the help desk. There may be helpful tips and suggestions that can help you solve the problem.
After thousands of Digit customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Account with Digit? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Digit if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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