If you have changed your mind about an order you made on Digital River, you can cancel it. You can request to cancel your order on the same day you place it. If your order has not yet been shipped, your request for cancellation will be approved. You may request a refund. The Digital River store offers a 30-day money-back guarantee.
Canceling Your Order
If your physically shipped purchase is in stock, it will be processed immediately. This may not give you the opportunity to cancel your order. You will know if the order has been shipped because you will get an email notification. Another option is to check the shipping status of your order. If you wish to continue with the cancellation, you may contact the customer support team.
You cannot cancel downloadable products because they are processed immediately. You may, however, cancel your preorder purchase and get a refund.
Canceling an Auto-Renew Subscription
If you wish to cancel your subscription, you must contact the customer support team. You will be required to enter your order number, click the subject 'Subscription Request' and then 'Please cancel auto-renew on my subscription.'
Digital River subscribers receive the subscription service for their entire period of subscription. When you cancel the auto-renew, you will still enjoy the services for that month. It only means that your subscription won't be renewed in the next month.
If you cancel your annual auto-renew, your current subscription will remain active. However, it won't be renewed in the coming year.
If you wish to request a refund, you must first look up your order. Use the option 'Request a refund' to submit the request. If you can't find your order using your email address and the last four digits of your credit card, you may need to use your password and order number.
Once you cancel your order or complete your letter of destruction, you should receive a refund within five to seven business days. If you made your purchase using methods other than a credit card, you may need to provide your bank details. Your refund will then be credited to your account. If you do not receive your refund, you may need to contact your bank.
Contacting the Support Team
Over the Phone
The best way to seek help when you wish to cancel an order is over the phone. You will be connected with a customer care representative in about three minutes.
Digital River offers support over the phone at all times. However, the best time to call is at 9 am. When you call Digital River, you should be connected directly with a human agent.
When speaking to a representative, explain your problem and the type of help you would like to receive. The customer care agents can help you cancel your subscription and get a refund in a short time.
When speaking to the representative, you should be polite, patient, and considerate. You are unlikely to get the help you need if you come off as rude or impatient. The process may take some time. You should, therefore, clear your schedule before calling the support team. If the agent asks you for any details, try to provide them fast.
Digital River does not offer support on email, Live Chat, or their social media platforms. You must speak with a member of the customer care team to get the help you need.
GetHuman may help you connect with Digital River customer support fast. The company is fast and effective. When you fill in a form with the details of your problem, you will be connected to the right phone number.
After thousands of Digital River customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel an Order with Digital River? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Digital River if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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