When you purchase downloadable products from Digital River, your credit card will be charged a day after you make your purchase. If you purchase physical products, your credit card will be charged as soon as your item is shipped. If your products are being shipped separately, you will be billed separately for each one of them. Digital River will first use a pre-authorization hold to confirm that you have the necessary funds to complete your purchase.
You may request a refund from Digital River through their 30-day money-back guarantee. To submit your refund request, you must look up your order and use the option 'Request a Refund' to complete the process.
Canceling Your Subscription
If you no longer need your subscription, you may cancel it before it is automatically renewed. Click on the option 'Stop Automatic Billing' and your subscription will not be renewed.
Another option to cancel your subscription is by contacting the support team directly. It is a good option if your subscription is set to be renewed soon. If you ask for help from the support team, your subscription may be canceled in one to two business days.
If you forgot to cancel your subscription and it has already been renewed, you may contact the support team and request a refund.
When you cancel your auto-renewal plan, you will continue to receive your subscription service for its entire period. Canceling only means that your subscription won't be renewed unless you choose to do it manually.
Canceling Your Order
You can cancel your order if it has not been processed yet. However, this may be difficult as Digital River processes orders as soon as you make them. You will receive an email to notify you that it is impossible to cancel your order. To view the shipping status of your order, look it up. You may contact the support team to help you cancel your order.
It is impossible to cancel your order for downloadable products as they are processed immediately. However, you may cancel your pre-ordered purchases. If you want a refund for digital purchases, you must contact the support team.
If Your Download Stops Before it is Complete
If a download you purchased stops before it completes, you don't need to purchase it again. Click on the 'Download' button and it will resume from where it stopped. Once the download is complete, your file will be saved in the 'Save As' location shown on your web browser. If you can't find it, search its name on your computer.
You may re-download software that you already purchased by looking up your order and clicking on the button 'Download.'
When Will Your Credit Reflect in Your Account?
Digital River will send you a refund when they receive your returned products. You may also get a refund if you submit a completed letter of destruction (ELOD or LOD). Your refund should reflect in your account within five to seven business days. If you do not receive your refund as expected, contact the support team for inquiries.
If you purchased the product using a method other than a credit card, you may have to provide Digital River with your bank details.
If you need help from Digital River, your best option is to contact their support team. The best way to contact Digital River is on the phone. You get the opportunity to speak with a representative and get the help you need. You may contact the Digital River support team for help with any issues. Be patient and gracious and you will receive the help you need in no time.
After thousands of Digital River customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Digital River? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Digital River if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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