How Can I Change or Cancel a Payment Arrangement I Made with Directv?

DirecTV customers have many options to choose from when it comes to managing their payments. Customers can easily change or cancel a payment online, via customer service, or by going into a storefront. The options are many. Customers even have the option of using the app. DirecTV offers flexible solutions and options for customers who may need to stop, change or rearrange their payment schedule.

DirecTV/AT&T makes it easy for customers to make changes to their payment arrangements. Aside from calling customer service, payment arrangements can be made online by the customer. Customers also have the option to cancel a payment arrangement as well. All it requires is following the steps outlined by DirecTV.

Online Payment Changes

Customers can make changes to their scheduled DirectTV/AT&T payment by going online and selecting myAT&T. Navigate to billing and payment and select view my bill. Next, you'll have the option to change a scheduled payment by selecting payments to change. You'll have the option to change the payment date, amount, and payment type. These changes must be made before the payment due date, however.

Make Changes through the App

Customers can also follow the same steps to make changes to their payment arrangements by using the DirecTV/AT&Tapp. This is convenience on the go. Customers can make these changes even when they are out and about by simply using their smartphone to make any changes.

Payment Changes through Customer Service

Customers can also utilize the customer service line to make changes to their payment arrangements. Customer service representatives can make a note and change details, dates, and amounts in regards to a payment arrangement.


You also have the option to pause or discontinue autopay which is another way of changing or canceling a payment. YOu can go online and select and save the option to either pause or discontinue your autopay settings.

Canceling a Payment Arrangement

Customers who need to cancel a payment must do so at least one day before the scheduled payment is due. This can be accomplished through You can also pause autopay to stop or cancel a scheduled payment. This can be accomplished by going online and canceling the scheduled payment at least a day before it's supposed to post. However, keep in mind that any payments scheduled after your original due date can't be canceled or altered.

Request an Extension

Customers can also request an extension via telephone, customer service, or online. Online, simply select I need a payment extension and follow the prompts to confirm a payment extension.

How Can I Change or Cancel a Payment Arrangement I Made with Directv?

Why Did GetHuman Write "How Can I Change or Cancel a Payment Arrangement I Made with Directv?"?

After thousands of DirecTV customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Can I Change or Cancel a Payment Arrangement I Made with Directv? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DirecTV if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for DirecTV Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like DirecTV in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Change or Cancel a Payment Arrangement I Made with Directv? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 years ago
Updated 2 years ago
Viewed 375,812 times
payment arrangements
cancel payment
Change DirecTV payment
Cancel payment arrangements for DirecTV
DirecTV payment changes
DirecTV payment cancellation

What customers are saying about this and similar problems

I signed up for DIRECTV with century link and they said until the installation which is...
IMy address is *** Circle Drive,Greenwood SC. I need to cancel my service and return eq...
HBO Max supposed to be with my Directv plan but I don’t have it.
After cancelling my service with your company, I chatted with a representative last nig...
On my Starz Encore, all the channels have white bars running vertical on either side...

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!