So, you want to cancel your DirecTV service, and you don't know how to do it. There are steps involved when making your cancellation. First, you will want to be aware that DirecTV customer service will try their best to convince you to stop your removal. You don't have to worry since I will be showing you exactly what to do and say to cancel your DirecTV as fast as possible.
Here is how you can cancel your DirecTV service. Your only option is to contact the customer service to DirecTV and speak to their representative. You cannot cancel the DirecTV service online.
Call DirecTV support service
When you call the customer service, you will speak to an agent about your plan to cancel the service. Calling will make you get more information about your account, which is not available online.
Navigate through the spoken instructions. When prompted, press a number on your dial pad, which corresponds to an option choose the "other" option if it is available. This is a fast way to reach a human customer support agent.
Indicate you want to cancel your service
When asked the reason for your call say "cancel service." You should keep in mind that options usually change so that you may experience other options up to the contact point.
Explain to the representative your request to cancel your DirecTV service and the reason. Some of the reasons you can give are; "I am getting rid of all TV services since I no longer pay for them," "I can't get service anymore because I am moving" or "I am cutting my ties with technology."
Be firm with your decision
Politely but firmly refuse any offers they try to give you because unfortunately most of them are lies. Your representative will try offering you discounts, extra time on your free trial, or even free services. For example, you can say, "I appreciate, but I want to cancel."
Wait for an equipment box to arrive. After the representatives accept your request to cancel, a pre-paid delivery box will go to your house. You will have to give back most of the equipment belonging to DirecTV that they sent initially via the box. to return the box, you will get 21 days maximum time.
Send back the equipment
Place all the DirecTV equipment in the box. Do not forget to disconnect all the receivers and remotes and give them together. Now send back the back and use the label provided. You can remain with the satellite dish.
Pay cancellation fee
The minimum cancellation fee is $15. Most subscriptions you will pay a fee of $20 for each month for the remaining time of the contract. If the cancellation is for a deceased family member, you will not pay the fee.
Once you finish paying for the cancellation fee and have already sent back the equipment, call the customer service, and inquire if they received their equipment and payment. If your box does not reach DirecTV within five business days, call them and request another box, making sure to ask them to reset the 21- day deadline for your equipment.
How to cancel DirecTV Now subscription
Go to the DirecTV Now page in the browser of your computer. If you already logged in, it will redirect you to your account page. If you are not logged in, sign in by entering your email address and password. Select the profile icon where a drop-down menu will appear. Click the user account and go to 'manage my plan' option. Give reasons for cancellation then cancel your plan. Your DirecTV Now subscription will cancel within 24 hours.
After thousands of DirecTV customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Directv Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DirecTV if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like DirecTV in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Directv Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers