How Do I Change Primary Contact for My Directv Account?

DirecTV allows you to change your email address, user ID contact information, billing contact email, and more. If you have any challenges, there are plenty of ways to contact the support team and seek help.

How Do I Change Primary Contact for My DirecTV Account?

DirecTV is a direct broadcast satellite service provider in the United States. With DirecTV, you can change your primary contact whenever you please.

Updating Your Email Address

1. Navigate to ‘Profile' and then ‘Contact Info'

2. Click on the ‘Email' tab

3. Click ‘Edit' in the ‘User ID email' section

4. Enter your new email

5. Click ‘Save'

Changing Your Billing Contact Email Separately

Your billing contact email is different from your user ID email address. They do not work the same way. When DirecTV sends receipts for your payment, you can view them in your user ID email. Your billing info goes to your billing contact email. Follow these steps to update your billing contact info;

  1. On your myAT&T Profile, click on the option ‘Contact info'
  2. Select the account you wish to change from the drop-down menu
  3. Click on the ‘Email,' ‘Phone' or ‘Address' tab
  4. Click ‘Edit' to update the billing address, billing phone numbers, or billing email
  5. If you wish to update your billing phone, check the box below the relevant number
  6. Click ‘Save'
  7. You will receive a verification email from AT&T once the process is complete
  8. Click ‘Verify Email' to finish your update

You can make changes to your bill on the website if your account is not bundled with internet.

Updating Your User ID Contact Information Separately

The process of updating your user ID contact information is similar to updating your billing contact email.

If you have a wireless account, assign your wireless number to your user ID. That way, you can recover your user ID or password by text.

Changing Your Name on Your DirecTV Account

DirecTV allows you to change your account name. You may change your name in case of a legal name change, marriage, or misspelling. Unfortunately, you cannot transfer ownership to someone else. The best way to change your name is by contacting the support team.

Changing Your Service Address

If you are moving to a new place or you own a second home, you may need to change your service address. The best way to do it is by contacting the support team on the phone. There is no way to change your service address online. You must contact the support team and ask for the help you need.

If you need help from DirecTV, you may contact the support team and ask for help. The best way to contact DirecTV is on the phone. When you are connected with a support agent, explain your concern and the type of help you hope to get. In some cases, you may need to call multiple times before getting the help you need.

If phone support is not an option for you, you may speak with a support representative on live chat. It is the best alternative to phone support.

Facebook/Messenger and Twitter are good support options as well. If you ask for help in public, you are likely to get help fast. With Facebook, you may be able to enjoy some privacy. On social media sites, the support agents may ask that you continue your communication on the phone.

DirecTV has a vibrant and resource help desk. It addresses some of the most common issues that you may experience. Use it to seek support before speaking with a representative.

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How Do I Change Primary Contact for My Directv Account?

Why Did GetHuman Write "How Do I Change Primary Contact for My Directv Account?"?

After thousands of DirecTV customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Change Primary Contact for My Directv Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DirecTV if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for DirecTV Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like DirecTV in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Change Primary Contact for My Directv Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Asked a year ago
Updated 9 months ago
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Change primary contact for my DirecTV account
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