DirecTv is a direct broadcast satellite company founded in 1994 and they offer programming ranging from local channels, sports, movies, nature documentaries and more. With the merger with AT&T in 2015, internet services are also offered but only in a DirecTv plus internet bundle. So, who do you call when you have a problem? This guide will show you how.
Please note that for more customized trouble-shooting, it's recommended you sign into the account referenced on your internet statement.
AT&T or DirecTv
Which website you have to log into depends on if your service predated the merger or if it came after. If it predated the merger, then you would have received communication on your statements or emailed to you. Since neither AT&T or DirecTv are clear, it's an educated guess that you log into the AT&T website since they are your internet provider.
Resolving Your Internet Issue online
Getting in Touch with the Experts
If you click on the Contact Us tab, it will take you to a section near the bottom of the page. Here you can reach out via chat, phone or social media.
DirecTv and AT&T customer service can be reached every day, including weekends from 6 A.M. until 10 P.M. central for tech support issues. For billing and account questions, it's best to reach out Monday - Friday, 8 A.M. – 10 P.M. during your local time. In times of high call volume, it's best to use the chat feature or browse the help pages.
After thousands of DirecTV customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Problem with My Directv Internet Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DirecTV if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like DirecTV in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem with My Directv Internet Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.