DirecTV customers have options when it comes to returning their equipment. Customers can contact customer service to discuss their options or they can simply go online to determine the best way to return their equipment. However, customers should call customer service for specific instructions of how to return their Dish.
Call Customer Service
DirecTV customers can call customer service to get instructions regarding the best way to return their equipment after they've canceled their service. A customer service representative will get your account information and give you information regarding return locations as well as other methods you can use to return your equipment. Customer service will provide you with options for returning your equipment as well as access to any labels you may need to do so.
Customers also have the option of going online to start the return process. You can request a return kit with a prepaid label and box up your equipment and take it to the post office or have the postman pick it up from your home. You will need your account number and the serial number on your equipment to make sure that you're returning the right piece of equipment.
You'll need to contact customer service to determine what to do with your dish. If you own your dish outright you may consider recycling it. Ask for instructions on how to do this when you call customer service. If you don't own your dish you'll need to get instructions regarding what will happen with your dish. Never throw it away or sell it without asking, particularly if you don't own it outright. You may be subject to several fines if you do so, perhaps the cost of the dish as well. A DirecTV representative will help you to determine the best way to handle getting rid of your Dish.
After thousands of DirecTV customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return Directv Equipment After I've Canceled? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DirecTV if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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