How and When Can I Upgrade My DirecTV Phone?

DirecTV offers a variety of services which at some point, require an upgrade to function efficiently. To get a DirecTV package update, you are required to have a verified account with DirecTV to be able to do it online. It can also get done via text. The different types of DirecTV equipment (HD receiver and DVR) also require an update, which can also get done through making an order online or a phone call to DirecTV Centre. An upgrade is usually provided every two years if you have a protection plan.

Jan 29, 2020

How and When Can I Upgrade My DirecTV?

DirecTV is a system that offers many services. Upgrading your DirecTV equipment is a simple task to do nowadays. It is mostly done online or by making various calls to DirecTV customer service.

How Can I Upgrade My DirecTV?

You can get a DirecTV package of your desired choice since it does not require any other equipment to be bought with it. The kit comes with all the equipment needed to connect your home's Tv and also the compatible devices to even four rooms. From there, you have the freedom to control your entertainment.

To upgrade your DirecTV package;

  1. Visit your myAT&T account overview from the internet or through the myAT&T app and select My DIRECTV
  2. In case you have many accounts, choose the one you would like to alter.
  3. Choose change or manage my plan.
  4. Change your plan to the desired upgrade available, or you can add the channels in your current plan by selecting Add/to remove channels.
  5. Go to Activate Now option the next to the package, channel line up, or premium channel you wish to add.

You can also add premium channel packages via text message.

Use the phone number written on your DirecTV account and send a message to DirecTV center. They will provide the code required to complete the process of changing the package.

There is also DirecTV equipment, which is used and needs some upgrading. They include the DirecTV HD receiver and DirecTV DVR.

You can also upgrade your DirecTV HD receivers. Upgraded HD receiver from a standard or high definition receiver provides more features like additional storage space.

To upgrade your HD receiver;

  1. Visit the DIRECTV website.
  2. Log in to your account by clicking "my account" tab
  3. Select the "my equipment" segment then click on the links highlighted to view various HD receivers available.
  4. Add the receiver you want to upgrade to the cart and then provide the requested information to set up an appropriate time that an installer will visit your home to change it.

A more natural way to request for an HD upgrade is by calling the DirecTV Centre and order a new HD receiver.

To upgrade your DirecTV HDR to genie, you need to first transfer the recorded shows for back up since they can get lost during the process of upgrading.

When Can I Upgrade My DirecTV

If you receive a message from DirecTV stating that you will not be able to view the local channels with the current equipment you use, there is a need to upgrade your DirecTV equipment. That is a wakeup call that some action should be taken as soon as possible.

An upgrade to DirecTV is done after two years. This offer is only applicable to you if you have a protection plan with DirecTV, and you also pay for it. The protection plan will always qualify you to be given the newest upgrade available.

You can upgrade your DirecTV equipment and packages if you want to get quality entertainment features. Every upgrade comes with new exciting, and more appealing features that offer excellent picture quality.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How and When Can I Upgrade My DirecTV Phone?

Why does GetHuman Write How-to Guides for DirecTV Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like DirecTV in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How and When Can I Upgrade My DirecTV Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

DirecTV

Asked 4 years ago
Updated 4 years ago
Viewed 1,400,134 times
DirecTV
upgrades
account upgrades
Upgrade your DirecTV equipment
when can I upgrade my DirecTV
upgrade directv

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!