DirecTV: How do I cancel DirectTV?
A simple 4 step guide for solving this common DirecTV problem quickly and effectively by GetHuman
Before you cancel you should review the following the
terms and conditions to make sure that you will not have to pay any cenllation fees or charges. If you are canceling your account within your term, you may be subject to an ear cancellation fee, or some times you may only have to pay the remaining months on the contract (if it's less than the cancellation fee).
Next you should call the company directly. They don't let you cancel online unfortunately. They do this so that they can try to retain you. Use this number to call them call DirecTV here.
Once you let them know that you wish to cancel, they are going to transfer you to the retention department. Someone is going to come on the line and give you the latest offer. Just keep insisting that you wish to cancel.
Make sure to ask them to send you an email or a letter confirming your cancelled account. This may also come in the form of an invoice for the final payment remaining on your account. Keep this confirmation for your records to ensure that you will not be charged again! Let me know if this helps.
Ollie3 years ago
About this Step by Step Guide
After thousands of DirecTV customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: DirecTV: How do I cancel DirectTV?; Mini genie won't connect. Reset main still screen flashes saying connecting but doesn't.; Hello my name is Maurice Everett I no longer have an account with you all but y'all took money out of my account without my knowledge; I have a old account I need to get my account number so I can start making payments; DVR says no network found. main DVR ,and bedroom work, but not the third mini DVR in other room; My big direct tv cable box in living room is working but the * small ones in bedroom are not... So we put together this guide to try to help. It has 4 step(s) to it. It takes an average of 30 minutes to get through these steps according to other users, including time spent working through each step and contacting DirecTV. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.
Why does GetHuman Write How-to Guides for DirecTV Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like DirecTV that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I cancel DirectTV? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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