How do I cancel my DirecTV account?

If you are tired of your service, if there's too many service outages, or if you are just cutting the cord because you don't want to pay for it anymore, here's how to cancel your DirecTV account.

DirecTV is a subscription satellite provider, similar to Netflix and Hulu. Sometimes, people choose to cancel their subscriptions. Individuals may choose to cancel their DirecTV subscription because they've watched everything they like, they want to reduce costs, or they simply want to reduce screen time and be more productive. Whatever your reason for canceling your DirecTV account, we've outlined the simple step-by-step instructions for you to follow, for different methods of canceling your account.

Note that when you cancel your DirecTV account, a $20 fee may be applied for every month left in your original contract.

Call DirecTV Support via Phone

  1. Call the DirectTV Customer Support line. The line is open Monday to Fridays from 8:00 am to 1:00 am, and Saturdays and Sundays 8:00 am to 10:00 pm EST.

  2. Navigate through the prompted instructions on the phone.

  3. When asked why you're calling, say 'Cancel service.'

  4. Ask to speak to the retention department. You may be asked to explain why and simply say you wish to cancel your service. You may have to wait on hold for 5-10 minutes.

  5. When you are connected with a new representative work with them to cancel your service. They will likely offer you deals to stay, make sure you politely decline all of these offers.

  6. A pre-paid delivery box will be sent to your home. You will need to send back the DirecTV equipment you have in your home. You have a maximum of 21 days to send the package back.

  7. A cancellation fee will likely be applied to your account. If you are on a no-contract plan, it will be a one-time fee of $15. Contracts can charge up to $20 per month remaining in your contract.

  8. After five business days, call DirecTV Customer Support again to confirm they've received your package and have successfully canceled your account. If they have not received the package yet, ask them to restart the 21-day clock so you have more time without paying additional fees.

  9. When the customer service representative confirms your subscription has been canceled, ask them to send a confirmation email if you have not already received one.

Cancel a DirecTV Subscription Online

  1. Go to https://www.directvnow.com/accounts/sign-in/

  2. Sign into your account with your user ID and password.

  3. In the upper right corner of the page, click on the person icon for your account. A drop-down menu will appear, select 'User Account' from the options.

  4. Select 'Manage My Plan.'

  5. Click the 'Cancel Plan' link.

  6. You will have to select a reason for canceling. Choose the reason that fits your situation best.

  7. At the bottom of the page, select 'Cancel Now.' It will take 24 hours to process your request.

  8. You will receive an email confirming your subscription has been canceled.

Cancel a DirecTV Subscription through Live Chat

  1. Go to the DirecTV Live Chat function.

  2. Select 'Chat' under the 'Chat With Us' section. If the chat section says 'Chat Busy' you will have to try another time.

  3. Once connected, work with the customer service representative to cancel your account. Make sure to confirm any cancellation fees.

  4. You will receive an email confirming your subscription has been canceled.

Note that you need to cancel your subscription before the day you would normally pay for the next month's worth of services. So, if you typically get charged on the second of every month for your subscription, you will need to cancel your account by the first at the latest. For those who are choosing to cancel online, they may want to give themselves a two-day buffer for cancellations to ensure you don't get charged for the next month.

How do I cancel my DirecTV account?

Why Did GetHuman Write "How do I cancel my DirecTV account?"?

After thousands of DirecTV customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I cancel my DirecTV account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DirecTV if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for DirecTV Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like DirecTV in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I cancel my DirecTV account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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