DirecTV: How do I get a refund?

A simple 2 step guide for solving this common DirecTV problem quickly and effectively by GetHuman

Before you get started, be sure you have: Name on the account, Billing address
1
The best thing you can do is report the problem to them over the phone. Make sure to have proof of the overcharge before you call. Once you do, make sure to call this number call DirecTV here.
2
Once you have the rep on the phone, calmly explain to them that you have a charge on your account that you wish to remove and would like a refund.
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Author:Adam3 years ago

About this Step by Step Guide

After thousands of DirecTV customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: DirecTV: How do I get a refund?; Forgot password and forgot my password to my email; Mini genie won't connect. Reset main still screen flashes saying connecting but doesn't.; Hello my name is Maurice Everett I no longer have an account with you all but y'all took money out of my account without my knowledge; I have a old account I need to get my account number so I can start making payments; DVR says no network found. main DVR ,and bedroom work, but not the third mini DVR in other room... So we put together this guide to try to help. It has 2 step(s) to it. It takes an average of 29 minutes to get through these steps according to other users, including time spent working through each step and contacting DirecTV. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for DirecTV Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like DirecTV that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I get a refund? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

DirecTV

DirecTV Phone Number
800-531-5000
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