DirecTV is a satellite TV company whose services many enjoy across the United States. To enjoy channels like the Sony Movie Channel and The Word Network, you have to ensure that your DirecTV bill is fully settled.
There are several ways in which you can pay your DirecTV bill including:
To pay your DirecTV bill online you can take either of two options. The first option includes signing in to your AT&T account and making a payment. The second option involves using the fast payment option. Using this method you do not need to sign in to your account. All you have to do is use you your account number or active AT&T phone number to make a payment. Your payment amount should be firmly lodged in your mind if you plan on making a fast payment.
You can make an online payment using the following process:
Accepted platforms for paying your DirecTV bill online include debit and credit cards (MasterCard, Visa, American Express Card, Discover® Card, JCB, and Diners Club), direct bank transfer and AT&T promotional gift cards. Details about your bill will be made available 8 to 10 days after the end of your billing cycle.
You can also automatically pay your DirecTV bill by setting a date on which the amount of your bill will be automatically deducted from your bank account, debit card, or credit card. You should call AT&T or DirecTV to set up auto pay.
You can pay your DirecTV bill using the MyAT&T mobile app, or by texting or calling AT&T.
You can send a check to AT&T through snail mail if you are old fashioned. You can find the mailing address on the company's website.
You can also pay your mobile bill in person by visiting any of AT&T's authorized payment locations. You should visit the company's website to find a payment location near you.
Disputing a DirecTV bill
To file a dispute about a bill with DirecTV you should visit billing.directv.com where you will be prompted to submit certain pieces of information. DirecTV will send you a confirmatory email which will include an incident number to the email address you provide the company. The dispute should be resolved within 10 business days of you filing the dispute.
You can also send an email and include the following information:
DirecTV will send you a confirmatory email which will include an incident number to the email address you provide. The dispute should be resolved within 10 business days of you filing the dispute.
You can also call the customer service department at DirecTV to dispute a charge. The phone line is open every day of the week (Monday to Friday from 8am to 1am, on Saturday from 8am to 10pm and on Sunday from 8am to 10pm E.S.T). The customer service phone number can be acquired from GetHuman.
DirecTV's customer service department also has a live chat option. The chat is available 24 hours a day, 7 days a week. You can retrieve the link to the live chat from GetHuman and within 3 minutes a live agent will respond.
After thousands of DirecTV customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I pay or dispute my DirecTV bill? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DirecTV if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like DirecTV in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I pay or dispute my DirecTV bill? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.