The most common reason why Direct Express cardholders contact the Dispute Resolution Department is to dispute charges on their cards. Unfortunately, Direct Express does not have a Direct Express Dispute form or tax number where customers can send official complaint forms to dispute charges on their cards. It would be better if there were a downloadable dispute form on Direct Express's website where you could dispute a charge to your card and vividly present your case but we have to utilize the options available.
The predominant way offered by Direct Express to dispute a charge made to your card is to call customer service. Calling the customer service will connect you to a customer service agent who will help you file a complaint. Ensure you have your card number and details about the charge you want them to investigate. These details include the date of the transaction, the amount of the charge, the seller and the items in the order.
Here is how you can acquire Direct Express's customer service number:
There is an international call number and a number for the hearing impaired on the page. If you have any charges on your Direct Express card whose source you are curious about you can call any of these numbers and file a complaint depending on your situation.
When customer service replies, they will ask you questions intended to confirm your identity. The queries will also seek to ascertain that you are the Direct Express Card's genuine owner. Ensure you provide all the information you are prompted to give to increase your chances of success.
The customer service number is available from Monday to Friday as from 7:00 a.m to 7:00 p.m. The best time to call the number is about 7:45 a.m. on average it takes about 21 minutes of waiting to hear a human voice at the end of line. A little patience and you will be on your way to filing a complaint with direct Express. Be as respectful and as descriptive as possible. The clearer your complaint, the higher the chances that you will receive a refund.
The dispute process can be lengthy and bureaucratic meaning that your dispute will not be resolved immediately. The investigation to ascertain that there was indeed fraudulent activity on your Direct Express card is a considerable task. It takes a lot of time and effort. However, you can rest assured that your case will undergo thorough evaluation.
The Fraud Packet
One way you can dispute certain transactions on your Direct Express Card is by using their fraud packet.
Such a dispute can take anywhere between 45 and 90 days to be resolved which can seem like a long wait if you are in desperate need of your Direct Express Card. Patience pays and if you wait long enough you will receive your feedback.
If your issue was not resolved or it was resolved in an unsatisfactory manner, you can contact the US Treasury Department to file a complaint. Otherwise, this should guide you when disputing a charge with Direct Express.