Direct Express allows you to receive federal benefits a lot more easily. Its convenience is enhanced when you compare other methods of receiving federal benefits like receiving them via check. Moreover, the Direct Express card can be used at businesses like grocery stores, supermarkets, drug stores, restaurants, mall shops and hospitals. Therefore, keeping your account information up to date can significantly affect your daily transactions.
There are many reasons to change the info on your Direct Express account. You may be switching banks, the method of withdrawal, changing your email address, your mailing address or updating personal information like your phone number. Regardless of the information being altered, updating the information on your Direct Express account is always a good idea.
There are only two ways through which you can update your account information. One of them is to change the information yourself and the second option is to have customer service do it for you.
Updating account information by yourself
To update the account information on your own is a straightforward process. To do it, follow these steps:
Update account information through customer service
The only way to get customer service at Direct Express to update your account information is to call them. The best number to call is their toll free number. You can retrieve the customer service number from GetHuman. You can also check the back of your Direct Express card to check for the most updated customer service number. The toll free number is the best available option if you want to get in contact with a live customer service representative.
Direct express customer service agents are available 24 hours a day, 7 days a week so you can receive the help you require regardless of the time. When you call the toll free number, listen to the instructions provided. Option 3 is the one that will automatically connect you to a live customer service agent.
The average wait time on the line is 21 minutes though customers have complained for holding on the line for as long as half an hour. Remember, patience pays and when a customer service agent does get on the other end of the line be as respectful and patient as possible.
The other way to update any information on your Direct Express account, you will have to call their customer service department.
It is paramount that you understand that you cannot change the institution from which you are receiving benefits to your Direct Express account. In order to do this, you will have to call the organization be it Social Security Administration, Department of Labor or the Department of Veteran Affairs and ask them to make the changes.