How Do I Request an Extension on My Discover Credit Card Bill?

When life gets messy and you have difficulty paying your Discover credit card bill, you may qualify for an extension or other hardship relief. Discover works with customers to help get them back on track by providing assistance. You can reach out via telephone, your computer or your mobile app to see if you qualify for a hardship extension.

Life sometimes throws you a curveball, and you find yourself facing financial difficulties. Making your monthly payments may be difficult, and you might not know where to turn. If you are a Discover credit card holder having difficulties making your monthly bill, what are your options? How do you request an extension on your Discover credit card bill? You can contact customer support here for details on bill extensions, and you can keep reading for more information.

Discover does offer financial hardship assistance to customers when they experience illness, injury or loss of work. Discover handles each request for hardship assistance individually. During the Covid-19 pandemic, if you have been negatively impacted by the virus, Discover will allow you to "skip a payment" with no negative impact on your credit score.

How To Request an Extension

There are three ways to request an extension on your Discover credit card bill: online, via the mobile app, and by calling customer support.

Online Request

When facing financial difficulties, you can log into your Discover account and request hardship assistance. Just follow these steps:

  1. Open the Discover website in your browser.
  2. Log into your account.
  3. Select your credit card.
  4. Click on "Help."
  5. Choose "Contact Us."
  6. Click on "Message an Agent."
  7. Type in your request for financial hardship assistance and send the message.
  8. You will be connected to a customer service representative directly.

Using Your Discover App

To request financial hardship assistance on your mobile app, complete the steps below:

  1. Open the Discover app on your smart device.
  2. Tap on "More" at the bottom of the screen.
  3. Choose "Contact Us."
  4. Select "Messaging."
  5. Type your message and hit send.
  6. You will be directly connected to a customer service representative.

Via Phone

You can also contact Discover customer support here to request an extension on your credit card bill. You will need to provide the following information:

  1. Full name
  2. Account or Social Security number
  3. You may be asked to answer a security question, provide a security password, or telephone PIN to continue.
  4. The reason you are requesting an extension (the nature of your hardship, estimated duration of the hardship and any other pertinent information).

Discover handles each extension request on a case-by-case basis. It is better to contact Discover early in the hardship to request assistance than after bills are piling up. Discover works with customers to provide assistance without impacting credit scores. For more assistance, contact Discover customer service here.

Why Did GetHuman Write "How Do I Request an Extension on My Discover Credit Card Bill?"?

After thousands of Discover customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Request an Extension on My Discover Credit Card Bill? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Discover if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Discover Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Discover in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Request an Extension on My Discover Credit Card Bill? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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