Why Does My Groupon Order Say It's Still Processing?
Groupon is an electronic commerce marketplace based in Chicago that connects customers with local businesses. By shopping on the site, you get amazing deals and discounts.
All you have to do to buy an item from Groupon is place an order but sometimes, the order may take a while to be processed. Group on orders take slower than orders on major sites and may sometimes take up to 20 minutes to be processed.
Therefore, when you place an order on Groupon, you should leave the screen bare for as long as is needed for the order to be processed. During this time, the order will usually be labeled as ‘processing.'
Reasons Why Your Order is Still Processing
There are many cases of Groupon customers stating that their order is still being processed after a long time. It is usually due to two things: either your payment wasn't processed or the problem is with the manufacturer of the product you ordered on the other end.
If the order says it is still processing because of an issue with your payment, Groupon will continue to try to process the order for the next 24 hours after which they will cancel your order. When your order is cancelled, it will not be labelled as ‘processing' any more but as ‘failed.'
If there is an issue with your payment, you can either wait for the next day or contact Group on customer service. You may also contact your credit card company or whichever method you used to pay.
There is also another alternative if payment is the issue which is cancelling the order and then making the order again with a different form of payment. If you do not cancel your first order, you may find yourself billed twice for the same order.
Cancelling the Order
You can cancel an order from Groupon in two ways depending on whether you are using the desktop site or the mobile app.
The procedure for cancelling an order through the desktop site is as follows:
If you are cancelling an order from the Groupon mobile app, then the process is as follows:
If it is an issue with the manufacturer, then it means that they have not provided Groupon with the tracking information on your order. If your order still says processing after 24 hours then the manufacturer is most likely the problem.
It could be that the manufacturer is having trouble shipping the order. It may also mean that the order has shipped but the manufacturer is having trouble relaying the information to Groupon.
Groupon can do little to help you with manufacturer troubles though they will try their best to ensure that the item is shipped as soon as possible.
If you have any issues with your order, contact Groupon customer service as soon as possible.
After thousands of Dollar General customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does Dollar General Pay for Shipping on Returns or Exchanges? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Dollar General if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Dollar General in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does Dollar General Pay for Shipping on Returns or Exchanges? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.