Dollar General customers can visit their nearest retail location to return/exchange a product. The exchange process is simple and customers should have no problem if they follow the return/exchange policy. However, if there's a product that a customer is unsure of, they should call customer service and inquire about an exchange.
Dollar General Exchange/Return Policy
Dollar General customers can bring a product back and exchange for another, when accompanied by a receipt. The customer will be issued a refund using the same form of payment that was used to originally purchase the item. Once your item has been refunded, you can choose another item for exchange. If you don't have a receipt, you will be issued a refund on a gift card. The gift card can be used to purchase the item for exchange. Customers should make note of the time frame for returns and exchanges. Dollar General's return/exchange policy applies to items purchased within thirty days of return.
If an item was purchased damaged or defective, you will be refunded and you can exchange the product for another one. If your item was purchased online, and it arrives damaged or defective, contact customer service and let them know that the product arrived damaged or defective. You still have thirty days to request a refund and exchange the item for another one. Perhaps the item was working when it arrived at your home, but became defective shortly after. As long as this happened within thirty days of purchase you should be eligible for a refund and exchange.
A Full Refund
If an online purchase arrives damaged or defective, you are eligible to receive a full refund that includes shipping and handling. However, you will need to notify customer service as soon as possible and let them know that the products arrived damaged/defective. You will be able to exchange the product for another with your full refund that includes shipping and handling changes. However, when in doubt, contact customer service to clear up any uncertainty you may have about exchanging a purchased product, whether online or at a retail location.
After thousands of Dollar General customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Exchange an Item from Dollar General? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Dollar General if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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