It happens. Sometimes we make a purchase and for some reason, the item we purchase doesn't work out for us and we need to return it. Thankfully, most stores have a return policy that supports returns. Dollar General is no different. There are steps that you can take to return a Dollar General item if you need to. However, it's best to familiarize yourself with the refund policy for both online and retail returns for Dollar General.
Dollar General allows customers to return items up to thirty days after purchase. Simply bring the item along with the receipt, back to the store in it's original packaging for a full refund. Any paperwork or accessories that came with the item should be returned as well. Dollar General will accept some returns without a receipt, however, store credit on a gift card may be you only option.
Online purchases can be returned within thirty days as well. However, you will not be refunded for any shipping or handling charges, just the cost of the actual purchased item. Call customer service to let them know that you would like to return an online purchase. They will give you detailed instructions on how to go about making the return. It should also be noted that some in store items may not be eligible for return, like food and some electronics. You should call customer service to inquire about returning these items as well.
Things that Can't be Returned
You can't return an item purchased online to a retail store. Conversely, you can't return an item from a retail store to Dollar General online store. There's also a return policy when it comes to food, electronics, and heaters. If you have any questions about a return, its best to call Dollar General customer service and ask about the item you'd like to return. Most items are returnable but there are some items and some circumstances that may make an item ineligible for return.
After thousands of Dollar General customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Dollar General? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Dollar General if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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