How Do I Get a Refund from Dollar General?

Both online and in store purchases are eligible for return. For both, you will need to present your receipt and return all items in the original packaging. However, all items must be returned within thirty days of purchase. Also, items purchased online must be returned online. Call customer service for directions on how to return an online purchase. Online purchase are eligible for a refund minus the cost of shipping and handling. In store purchases must be returned to a retail location with the original receipt, packaging, and any paperwork or accessories that came with the item. Some items may be ineligible for return. Food, electronics, and heaters may not be returnable. Call customer service to inquire about returning these items. If you don't have a receipt, you will receive a gift card with the refunded amount of money on it.

It happens. Sometimes we make a purchase and for some reason, the item we purchase doesn't work out for us and we need to return it. Thankfully, most stores have a return policy that supports returns. Dollar General is no different. There are steps that you can take to return a Dollar General item if you need to. However, it's best to familiarize yourself with the refund policy for both online and retail returns for Dollar General.

In-Store Returns

Dollar General allows customers to return items up to thirty days after purchase. Simply bring the item along with the receipt, back to the store in it's original packaging for a full refund. Any paperwork or accessories that came with the item should be returned as well. Dollar General will accept some returns without a receipt, however, store credit on a gift card may be you only option.

Online Returns

Online purchases can be returned within thirty days as well. However, you will not be refunded for any shipping or handling charges, just the cost of the actual purchased item. Call customer service to let them know that you would like to return an online purchase. They will give you detailed instructions on how to go about making the return. It should also be noted that some in store items may not be eligible for return, like food and some electronics. You should call customer service to inquire about returning these items as well.

Things that Can't be Returned

You can't return an item purchased online to a retail store. Conversely, you can't return an item from a retail store to Dollar General online store. There's also a return policy when it comes to food, electronics, and heaters. If you have any questions about a return, its best to call Dollar General customer service and ask about the item you'd like to return. Most items are returnable but there are some items and some circumstances that may make an item ineligible for return.

Why Did GetHuman Write "How Do I Get a Refund from Dollar General?"?

After thousands of Dollar General customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Dollar General? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Dollar General if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Dollar General Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Dollar General in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Dollar General? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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