There are simple steps that Dollar General customers can follow to return an item. However, its a good idea to familiarize yourself with the return policy before you attempt to return an item. It's also a good idea to contact customer service if you still have question regarding the return policy after you've read the policy.
The Dollar General Return Policy
Dollar General has a thirty-day return policy that requires that customers bring the returned item and the purchase receipt to the location to return the item. Online purchases require a receipt for return as well. You will need to contact customer service regarding your online purchase and let them know that you'd like to return your item. Customer service will give you instructions regarding how to return your item. If your item is ineligible for return for some reason, customer service will explain why. If you don't have a receipt, you may still be able to return an item. However, your refund will be issued on a gift card.
Online Purchase Vs. Retail Purchases
Customers should make note of the fact that online purchase can't be returned at a retail locations. You will need to call customer service and get directions for an online return. You should be able ot return the item but you will not be refunded for any shipping and handling charges unless the item was damaged or defective. Items purchased at a retail establishment should be accompanied by a receipt and the original packaging and accessories. This applies to online purchases as well. As long as the item was purchased within thirty days, is accompanied with a receipt, and includes the original packaging, you should be able to return the item. If you don't have a receipt, you will be able to return the item but you refund will be issued on a gift card. Keep in mind that some items may bot be returnable. Call customer service to find out which items are ineligible for return.Customers can return items within thirty-days of purchase online and at a retail location. Customers will need to include their receipt with the return. Online purchase must be returned online. You will need to call customer service and let them know that you want to return the item. Customer service will provide instructions for the return. If your purchase was received damaged or defective you can return the item and receive a refund that includes both shipping and handling charges. If you have any questions about a return you should call customer service.
After thousands of Dollar General customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item from Dollar General? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Dollar General if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Dollar General in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item from Dollar General? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.