How do I recover my Dollar Shave Club account?

If for whatever you reason you find yourself locked out of your Dollar Shave Club account, we can help. Here's how you can easily recover it.

Jul 22, 2019

The Dollar Shave Club delivers personal grooming products and shaving products in the mail, on a monthly basis. You need access to your account to make changes to your subscription, update your personal information or payment options, or to cancel your account. If you are having trouble accessing your Dollar Shave Club account, follow these simple step-by-step instructions.

Alternative Sign In Options

  1. Go to

  2. Try to sign in with your Facebook account or Google account by selecting 'Log In with Facebook' or 'Log In with Google' and following the on-screen prompts to sign in to your account.

Forgot Your Password

  1. Go to

  2. At the bottom of the screen, select 'Forgot password?'

  3. You will be redirected to a new page and asked to enter the email associated with your account. Select 'Send.'

  4. Go to your email and follow the instructions to reset your password and gain access to your account. Make sure to check your spam and junk folders if you haven't received the email within five minutes.

Forgot Your Email

  1. Go to

  2. At the bottom of the screen, select 'Forgot email?'

  3. A live chat box will appear in the right corner of the screen. Select 'Help! I forgot my email.' out of the options that appear.

  4. Select 'Contact Us.'

  5. You will be redirected to a new page. Under 'How can we help you today," select 'Manage Account."

  6. Next select, 'Other.'

  7. Click on 'Contact Us.'

  8. You will be given a few options at this point.

    • You can select 'Chat with Us' to speak to a live customer service representative. The live chat function is available at 6:00 am - 6:00 pm EST.

    • Or, you can select 'Email Us' and will receive an email reply within 1-2 days.

    • Lastly, you can select 'Messenger' and connect with customer service via Facebook chat. This option is available Monday to Fridays from 9:30 am - 5:00 pm PST.

Contact Dollar Shave Club Customer Service via Twitter

If you continue to have issues or the above solutions don't work out for you, you can reach out to the Dollar Shave Club customer service team via Twitter.

Note that the Dollar Shave Club doesn't have a customer phone line.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I recover my Dollar Shave Club account?

Why does GetHuman Write How-to Guides for Dollar Shave Club Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Dollar Shave Club in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I recover my Dollar Shave Club account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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