When you order a pizza from Domino's, you're expecting excellent quality. You want a fresh, hot pizza, delivered in the promised time range, and with the correct order items. If you received a pizza that was cold, an order that was incorrect, or an order with missing items, or have some other reason for an unsatisfactory experience, you can request a refund from Domino's pizza. Follow the below steps to try to receive a refund from Domino's.
If you placed an order with Domino's Pizza, and then immediately canceled it because the delivery time was quoted too long, the charge will be reversed on your card. You don't need to take any additional steps.
Domino's suggests that if you had an issue with your order, you should try reaching out to the store first.
In the right corner of the page, click on 'Locate the store you ordered from here.'
Enter the details on the next page. You will be asked for your address, city, state, and zip code. Select 'Search Locations.'
On the next page, find the store you ordered from. Phone them and explain the reason you would like a refund. If they agree to process your refund, make sure to take down the name of the person you're speaking with or ask them to confirm via email you'll be receiving a refund.
If the store refuses to process your refund, contact the Domino's Customer Support team by following the below steps.
You can reach out to the Domino's Customer Support team via phone here. The Customer Support team is only available Monday to Fridays 8:00 am - 6:00 pm EST.
Under 'Select Category,' choose 'Concern' from the drop-down menu.
Under 'Carryout, Delivery, Other?' choose the option that applies to your order.
Under 'Order Platform,' choose the option that applies to your order.
On the next page, you'll be asked to fill out some more details about your order and your experience. You'll need to provide the store address and the details of your concern in the text box.
You'll be asked if you've contacted the store about the issue. Select 'Yes' or 'No' from the drop-down menu.
You'll be asked what date and approximate time the issue occurred.
On the next screen, provide your contact information, including your name, email, and phone number. You will have the option to select your preferred method of contact from Domino's (email or phone). If you choose the phone as your preferred method of contact, you can select the best time to reach you: morning, afternoon, or evening.
If you have any attachments you wish to attach, you're able to do so on the last screen. This could be pictures of the pizza, or screenshots of your texts with the driver, etc. Pictures and attachments will help to solidify your case and ensure you have the best chance of receiving a refund. You can attach up to three files.
Select 'Submit.' You will be redirected to a confirmation page.
Domino's will get back to you via your preferred method of contact.
If you don't have success with your local Domino's, and don't want to wait for a response from the Customer Support team, you can try to reach out to Domino's via Twitter. This is not guaranteed to be successful, but worth a shot!
Make sure you're signed into your Twitter account.
Select 'Tweet to' to send a tweet to Domino's pizza. Note that with this option, everyone on Twitter will be able to see your message. If your driver was rude, or your pizza was especially wrong, and you have pictures, this could be a good option.
If you don't want everyone on Twitter to see your message, you can select 'Message' and send Domino's a private message on Twitter. Note that they will likely redirect you to their Customer Support team if you choose this option.