Domino's Pizza is an American pizza restaurant chain that has been making and delivering pizzas for over 50 years. Domino's currently has over 16,000 locations worldwide.
Domino's not only sells and delivers pizzas. They also sell chicken wings, desserts, pasta and submarine sandwiches. You can order either one group of dishes or a combination.
When ordering for a group of people, an order can get quite complicated. Regardless, Domino's should deliver your order exactly as you ordered it. Failure to do so can be an inconvenience and you should contact Domino's and ensure that your order is delivered with the correct constituents.
Visit the Local Domino's Store
The first step you should take as soon as an order is delivered is to check the components. If you notice on or more components missing from your order, you should go back online and check your receipt to see if you're ordered the item you think is missing. If you order from the store, you should check the physical receipt for the missing item.
If the item was included in the order and receipt but is missing from the delivery, you should notify the delivery person and confirm with them that the order is indeed incomplete.
Together, you should visit the local Domino's store and present your case. Chances are that your local Domino's is not that far from your home and you can visit them and return in time to finish your meal.
If you do not know the exact location of your Domino's store, you can use the Domino's website Location Finder to find the Domino's address.
If you claim is warranted, you should leave the Domino's store with your complete order. Be as courteous and respectful to the Domino's staff as possible which will expedite the process of completing your order.
Call Domino's Customer Service
The best way to let Domino's know about a missing item in your order is to call them which is relatively simple since you only have to use the number you used to make the order.
A phone call is not only quick but also efficient as you will have experienced when calling to place the order. The call will be directed to the local Domino's store from where the order was delivered.
Even though you really want your sandwich or wings, it would be best to be relaxed and not yell at the customer service staff. The missing item should be delivered to your home as fast as the earlier order arrived.
You can retrieve the Domino's customer service phone number from GetHuman.
Domino's customer service representatives are also on social media 24 hours a day, 7 days a week. You can initiate a chat with them and notify them about the missing item from your order in case calling them and going to the store is not an option.
You can utilize Facebook and Twitter to send them instant messages which can be very effective. They will send the missing order right away or later if the store is closed.
The last option you have t contact Domino's customer service is the online help desk. The help desk is extremely slow and should only be used as an option of last resort.
You can find the help desk's address on GetHuman.
You should fill the feedback form on Domino's website if you report a missing item in your order and Domino's takes too long or completely ignores your complaint.
You can find the feedback form by logging on to the Domino's website and clicking 'Feedback' under the 'Contact Us' tab at the bottom of every page on the Domino's website.
After thousands of Domino's Pizza customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Domino's Order Is Missing Something? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Domino's Pizza if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Domino's Pizza in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Domino's Order Is Missing Something? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.