How Do I Check the Status If My Delivery from Doordash?

DoorDash makes it possible for you to order food from some of your favorite restaurants and have it delivered to your home. While the Dashers and the restaurants both do their best to get your order delivered soon as possible, there are times when they get delayed. When this happens, you can use the DoorDash app to contact the driver directly or check the status of your delivery.

If you want to find out how to check the status if your delivery from DoorDash, check out this article. It has all the information needed to check the status of your DoorDash delivery and more.

Where Is My Order?

Is it taking longer than expected for DoorDash to deliver your order? No need to stress, as there are several ways to check on your order status. In fact, with your DoorDash account, not only can you check on your order status but you can also contact your DoorDash delivery driver, also known as a "Dasher". In addition, opt-in to receive notifications, and DoorDash will notify you about important updates and information regarding your order.

Dashers and Restaurants both do their best to get orders delivered as fast as possible and by the estimated delivery time. However, sometimes things happen that can cause a delay. Here are some reasons your order may take longer than expected:

  • The Dasher can be stuck in traffic
  • The Dasher may have to take a detour
  • The restaurant can be busy

If your order is delayed past the estimated time of delivery arrival, you can use the app to report the issue or click here to contact a DoorDash representative.

How To Check the Status of Your Delivery from DoorDash

Once you are done placing your order, it will go through several stages.

  1. The first stage is when your order is processing. Once it is done processing, it is confirmed.
  2. The next stage is when your order is at the restaurant waiting to be picked up.
  3. The final stage is when your Dasher picks up your order and is on the way to deliver it to you.

Mobile Users:

  1. Open your mobile app and go to the "Orders" tab.
  2. You will see your order, tap on it to view your order status.
  3. A page will display that shows the status information of your order, including an estimated time of delivery.

Track the Status of the Dasher Delivering Your Order

Once a Dasher accepts your order, you will see a map in the orders tab that shows the driver's location respective to the delivery and the restaurant address. You can also call or text the driver directly. Go to your order page and tap the call or text button found right below the status bar. If the Dasher is driving while you are trying to call, he or she cannot answer immediately as they must obey the law and stay safe. If your order hasn't been picked up yet, try to be patient as this means they are probably busier than usual. If you would like to speak to a representative, click here.

Desktop users:

  1. Visit the DoorDash website and log in to your account.
  2. Select your order then click "Help".
  3. Select "Order Status".
  4. Follow the prompts to view your Dasher's status and the expected delivery time of your order.

Why Did GetHuman Write "How Do I Check the Status If My Delivery from Doordash?"?

After thousands of DoorDash customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Check the Status If My Delivery from Doordash? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DoorDash if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for DoorDash Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like DoorDash in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Check the Status If My Delivery from Doordash? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 10 months ago
Updated 10 months ago
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How do I check the status if my delivery from DoorDash?
How do I inquire the status if my delivery from DoorDash?
How do I view the status if my delivery from DoorDash?
How do I track the status if my delivery from DoorDash?

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