Doordash is a food delivery service based in San Francisco that was founded by Stanford students. Doordash is essentially a technology company that utilizes logistic services to provide on-demand food delivery.
When a company's business is delivering food, it is inevitable that disputes with customers will arise. Even more so, if the customer is overcharged for food.
Another sort of charge that a Doordash customer can dispute is a charge for an item they did not order. Just as in traditional restaurants, no one likes to pay for food they did not order.
If you have convinced that your credit card statement has an unwarranted charge from Doordash, there are steps you can take to rectify the matter.
The most prominent way to dispute a charge from Doordash is to submit a request on Doordash's website to reverse the charge by filling DoorDash's support case submission form.
To make sure that Doordash reverses the charge as soon as possible, be courteous, concise and clear in your description of the charge.
You will need to provide the following information to best present your case: full name, email address, phone number, amount of incorrect charges, delivery date and the name of the restaurant from which the charge you are disputing came.
You can fill the case submission form through the following process:
The other methods of disputing a charge with Doordash consist of contacting their customer service department. You can reach them through the following means:
You can call the Doordash customer support line and dispute a charge. A call to the line is particularly prudent if you want to urgently speak to a customer support agent and do not want to wait long for a response.
A phone is not only fast but he agent can review the charge with you on the line which eases the dispute process. You can also get a conclusive answer from the agent so you don't have o keep calling to dispute the charge.
When you call the line, follow the voice prompts until you speak to a customer support agent. You will also be asked to fill a short questionnaire after the call is over comprising of only 2 questions. You can find the phone number on the Doordash website.
An email is also a viable means through which to contact Doordash customer support. It is a great alternative to filling their support case submission form.
The drawback to sending Doordash customer support an email is that you may to wait a while longer for a response than with the form or a phone call. The average time it takes Doordash to respond to an email send to their customer support is 26 hours.
You can find the Doordash customer support email address at GetHuman.
If all else fails, you can try reaching out to Doordash through their social media platforms. Facebook and Twitter are their most active feeds and so the recommended channels.
Send them a message outline the charge dispute and you should receive a response. This is an option of last resort and should only be used as such.
After thousands of DoorDash customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Dispute a Charge with Doordash? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DoorDash if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like DoorDash in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Dispute a Charge with Doordash? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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