If you ordered something from DoorDash using a DoorDash gift card and there was a mistake with the order or it never arrived, you can get your gift card credit refunded. Keep reading to learn more.
If your order never arrived or if you received an order with an incorrect or missing item, you can get a refund. It is at the discretion of DoorDash, however.
When you get a DoorDash gift card, you have to redeem it, with the credits recorded on your account and automatically applied to your next order. When you get a refund, you will get it in the form of these credits.
To make a refund request with the app, follow these steps:
To make a refund request on a desktop or laptop, follow these instructions:
Once your refund is approved, DoorDash will email you confirming the refund amount and the date of approval. You should receive your refund in 5 to 7 business days of the date listed in the email.
If you have a question about your refund, you can ask a DoorDash customer service representative by chat, email, or phone.
After thousands of DoorDash customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Request a Refund to a Gift Card from Doordash? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DoorDash if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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