What Do I Do If My Doordash Delivery Is Late?

DoorDash connects customers with the restaurants and helps customers to get food at their doorstep. Sometimes when you order food from DoorDash, the order may take a long to be delivered. This may be due to restaurants being too busy or the dasher encountering traffic or bad weather. In case your DoorDash delivery is late, you can follow the guidelines given in this article.

What Do I Do If My DoorDash Delivery Is Late?

DoorDash is a food delivery company that is located in San Francisco. The company was started in 2013 and has been convenient in helping customers to have food delivered to their doorsteps. DoorDash has partnered with a variety of restaurants that provide their menus on the DoorDash app and also with delivery partners who they call dashers.

You can download the DoorDash app from your android or iOS device. Once you download the app, you can then create your DoorDash account. The requirements for creating a DoorDash account include personal information like your first and last names, your email address, your address, and also your phone number. You also require to set up a password to create a DoorDash account.

It is important to set a strong password that you can also easily remember. Avoid using a weak password that someone can easily guess. To order food, open your DoorDash app and choose the restaurant and food type that you want to order. DoorDash will use your physical address to display restaurants that are close to your address. When you select the restaurant, you will see their menu.

You can then add the items that you want to your cart. It is important to confirm that you have picked the right order. The next step is to proceed to checkout, choose the method of payment that you will use, and then complete your order. DoorDash tries to deliver your food in the shortest time possible so that you can continue to enjoy their services.

What to Do In Case of a Late DoorDash Delivery

Sometimes your DoorDash order may take a long time before it is delivered. This may happen due to many causes that include the restaurant being busier than normal or when you have placed a very large order that takes a lot of time to process. The dashers may also encounter traffic or bad weather while delivering your food leading to a delay. Here is what you can do when your order is late;

If Using the DoorDash Mobile App;

  1. Log in to your DoorDash account
  2. Click on "orders"
  3. Select the order that you want to follow up on
  4. On the right top corner of the homepage, click on "help"
  5. When you click on "Deliver issues", select "arrived late"
  6. You will receive instructions on the screen on how you can report this issue to the DoorDash customer support team.

Using a Desktop;

  1. Open the official DoorDash website
  2. Log in to your DoorDash account
  3. In the top left corner, you will see the menu. Click on it to open it
  4. Tap on "orders"
  5. Select the specific order that you are following up on
  6. Click on "help"
  7. Open the "delivery issues" and choose "arrived late".
  8. You will receive instructions from DoorDash on what to do.

Contact DoorDash

In case, you still have issues following up on your DoorDash order, you can Call the DoorDash customer support team to ask for help. You can also live chat with DoorDash which is a faster option because you don't have to wait for the person to pick up. It is also possible to reach DoorDash by sending an email or through their Facebook and Twitter handles.

Why Did GetHuman Write "What Do I Do If My Doordash Delivery Is Late?"?

After thousands of DoorDash customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Doordash Delivery Is Late? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DoorDash if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for DoorDash Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like DoorDash in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Doordash Delivery Is Late? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 years ago
Updated 2 years ago
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