What Do I Do If My Doordash Delivery Is Missing?

If your DoorDash delivery arrives late, you should first try and track the order using the app. If you cannot, you should contact customer service and report the issue. You can report the issue in various ways depending on which device you are using. You can also email and call DoorDash customer support directly.

What Do I Do If My DoorDash Delivery Is Late?

DoorDash is one of the premier door to door food delivery services in the world today. You can use the DoorDash website or mobile app to order food from any of your favorite restaurants.

Unfortunately, your order may be delivered late which when it comes to food delivery, is very late. It is the job of the dasher or food courier to ensure that your food arrives in time.

However, unforeseen circumstances such as extremely bad traffic or poor weather can lead to a delivery being late. Such a delay will lead to the safety and quality of the food being diminished.

There are several things you can do if your DoorDash delivery is late.

Track the Order

The first thing you should do is try and track the order. You can track the order using the DoorDash app on your mobile phone or tablet.

When you place your order, preparation begins and soon the dasher will pick it up. Once the dasher picks up the order, the app should show a dasher arriving label with the Estimated Time of Arrival (ETA) clearly displayed on the delivery map.

The ETA should be changing and constantly reducing as the dasher gets closer to your location. If that is not happening, it means that there is a problem with your order and you should contact DoorDash customer support as soon as possible.

Contact DoorDash

You can contact DoorDash customer support in a variety of ways including:

Mobile app users

  1. Go to the ‘Orders' tab and select an order.
  2. Tap ‘Help' in the top right corner of your screen.
  3. Under ‘Delivery Issues', select ‘Arrived late,'
  4. Follow the prompts on the screen to report the issue to customer support.

Desktop users

  1. Select the menu on the top left corner.
  2. Click on ‘Orders' and select the relevant order.
  3. Click on ‘Help.'
  4. Under ‘Delivery Issues,' select ‘Arrived late.'
  5. Follow the prompts on the screen to report the issue to our team

Live Chat

There is a live chat option available whether you are a DoorDash customer, dasher or merchant. The process for having a live chat with DoorDash as a customer is as follows:

  1. Launch your web browser and open the DoorDash website.
  2. Click ‘Contact Us' which is a tab located at the top of the home page. It will take you to the DoorDash Support page.
  3. When on the Help page, you should see three options for customers, dashers and merchants. Click ‘I am a customer.'
  4. Next, click the ‘Customer Chat' tab.
  5. You will be presented with the option to call or chat with customer support. The chat line will probably have a slight hold time.
  6. You will be required to submit personal details like your name, email, phone number and problem. Input the necessary details.
  7. Click ‘Start Chatting' and a customer support agent will be on the line in a short while. Have your order details ready before you start the chat.


You can also contact DoorDash customer support and notify them about a late delivery by sending them an email. An email is effective and will certainly be received by the customer support staff.

The downside to sending an email is that it will probably not get a quick response. However, you can send an email and ask for a refund if you decide that the order was too late.

You will find the DoorDash customer support email address here.


Calling DoorDash customer support is one of the best things you can do if your order was delivered late. It is a quick and efficient way for you to find out the status of your order or ask for a refund.

You can find the DoorDash customer support phone number on their website or here.

Why Did GetHuman Write "What Do I Do If My Doordash Delivery Is Missing?"?

After thousands of DoorDash customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Doordash Delivery Is Missing? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DoorDash if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for DoorDash Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like DoorDash in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Doordash Delivery Is Missing? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 years ago
Updated 2 years ago
Viewed 886,281 times
What do I do if my DoorDash delivery is late
What to do for a late DoorDash delivery

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