What Do I Do If My Doordash Gift Card Balance Won't Load?

If DoorDash can't find your gift card credits balance or if it displays a balance that is too low, you need to figure the problem out immediately and get it fixed. There are a number of different things that could be wrong, including a bad internet connection, a slow update to DoorDash's system, problems with the DoorDash server, something going wrong during the gift card redemption process, and somebody using your DoorDash account without permission.

After you receive a DoorDash gift card, you have to redeem it online so that DoorDash can automatically apply it to your next order. Once you redeem your card, you can check your gift card credits online either by the website or the app. If you tried checking your gift card credit balance and found that the balance won't load or that the wrong balance was displayed, you need to figure out what went wrong as quickly as possible and take care of it.

If DoorDash Can't Find Your Gift Card Credits after Redeeming Your Card

If you redeemed your DoorDash gift card and immediately checked your balance only to find that you have no gift card credits, wait for a few minutes. Odds are that the DoorDash system is just taking awhile to update itself. If waiting doesn't change anything, then something may have gone wrong during the gift card redemption process. Contact DoorDash's customer service department for help immediately.

If DoorDash Suddenly Can't Find Your Gift Card Credits

If you have previously checked your DoorDash gift card credits without a problem and only recently found the balance to be incorrect, someone could be using your DoorDash account without permission. Log into your DoorDash account check your order history. If you find orders that neither you nor any other authorized user of your account made, then someone is clearly hijacking your account. Immediately change the account's password to secure it. Then report the problem to a DoorDash customer service representative.

If DoorDash Won't Even Load Your Gift Card Credit Balance

If the DoorDash system hangs up when you try to check your gift card credit balance, check your device's internet connection. If you don't have a good connection, the problem is just that your device can't reach the DoorDash server to get the balance. If you have a good connection then DoorDash's server is most likely the problem. Once again, waiting is your best option. DoorDash's tech department will need a little time to fix the problem. If waiting doesn't help, DoorDash might not even know about the problem with their server. Tell a DoorDash representative about your experience. That may get things moving.

Contacting DoorDash

If you have any questions about your DoorDash gift card credits, or if you have something to report, you can get help from a DoorDash customer service agent by email, chat, or phone.

Why Did GetHuman Write "What Do I Do If My Doordash Gift Card Balance Won't Load?"?

After thousands of DoorDash customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Doordash Gift Card Balance Won't Load? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DoorDash if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for DoorDash Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like DoorDash in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Doordash Gift Card Balance Won't Load? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 5 months ago
Updated 5 months ago
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