Food delivery systems have become popular, delivering food orders from restaurants to offices, homes, hospitals, among other places. The services have significantly helped men and women whose schedules are tight that they can't afford to step in their kitchens and fix meals for themselves. Companies like Doordash have made life easy for such people. A simple phone call gets your meal delivered to you, granting you adequate time to rest or place more focus on your work. You ordered for lasagna but ended up getting pizza as your order. With so many requests to deliver, such order confusions can take place, but there is a way of getting help. So what do you do when Doordash gets your order wrong?
Being a customer at Doordash requires you to create an account with them. The account enables a client to make orders online through the app on their mobile devices or the company's website. With an active account, a customer can:
• Make an order
• Track their order
• Pay for their order
• Contact support
• Give feedback inclusive of complaints and positive feedback as well.
Here is a simple guide to follow if Doordash got your order wrong;
Login to your account using the Doordash app.
• On the bottom bar, there is an "Orders" tab where you select the order you are inquiring about
• Click on the "Help" option
• On the "Issues" tab, choose the issue describing your order from the given options. Two of the options are "Whole Item Missing" or "Side Option Missing."
• Make a choice from the two options and provide relevant information regarding the same in the details section and click "Submit".
Explain that your order was wrong and you would like it to be amended.
Customer service will check on the issue, and your order will be sorted in time. It is good to exercise patience and understanding to allow customer service to deliver effective services. Give them time to track your order, which will be provided at the indicated destination.
As a customer, it is crucial to ensure that the address of delivery is correct to avoid inconveniencing the delivery person. If the food is delivered to the wrong address, the company experiences a loss due to the time and other resources incurred when distributing the order to the wrong destination and finally to the correct address.
If you still need more help, use the Doordash website to fill out a form requesting for customer support, and fill in the required details. Ensure to fill:
• Your full name
• Your email address
• The phone number
• Category describing the help you need from the listed options
• Subcategory of the same
A description of the exact issue you want to be addressed and how you want it resolved.
Commonly asked questions part.
The Doordash website provides a frequently asked questions section that allows users to find easy and fast answers but if you cannot find the answer to your problem there, then it's always best to reach out to the company directly.