What do I do if my DoorDash order is wrong?

DoorDash is super popular as many people use it. Unfortunately that means that orders can get mixed up. If you would like to know how to resolve this issue, here's how.

Food delivery systems have become popular, delivering food orders from restaurants to offices, homes, hospitals, among other places. The services have significantly helped men and women whose schedules are tight that they can't afford to step in their kitchens and fix meals for themselves. Companies like Doordash have made life easy for such people. A simple phone call gets your meal delivered to you, granting you adequate time to rest or place more focus on your work. You ordered for lasagna but ended up getting pizza as your order. With so many requests to deliver, such order confusions can take place, but there is a way of getting help. So what do you do when Doordash gets your order wrong?

Being a customer at Doordash requires you to create an account with them. The account enables a client to make orders online through the app on their mobile devices or the company's website. With an active account, a customer can:

• Make an order
• Track their order
• Pay for their order
• Contact support
• Give feedback inclusive of complaints and positive feedback as well.

Here is a simple guide to follow if Doordash got your order wrong;

1. Contact Doordash support team through your account

Login to your account using the Doordash app.

• On the bottom bar, there is an "Orders" tab where you select the order you are inquiring about
• Click on the "Help" option
• On the "Issues" tab, choose the issue describing your order from the given options. Two of the options are "Whole Item Missing" or "Side Option Missing."
• Make a choice from the two options and provide relevant information regarding the same in the details section and click "Submit".

Explain that your order was wrong and you would like it to be amended.

Customer service will check on the issue, and your order will be sorted in time. It is good to exercise patience and understanding to allow customer service to deliver effective services. Give them time to track your order, which will be provided at the indicated destination.

As a customer, it is crucial to ensure that the address of delivery is correct to avoid inconveniencing the delivery person. If the food is delivered to the wrong address, the company experiences a loss due to the time and other resources incurred when distributing the order to the wrong destination and finally to the correct address.

2. File a customer service support request

If you still need more help, use the Doordash website to fill out a form requesting for customer support, and fill in the required details. Ensure to fill:

• Your full name
• Your email address
• The phone number
• Category describing the help you need from the listed options
• Subcategory of the same

A description of the exact issue you want to be addressed and how you want it resolved.
Commonly asked questions part.

The Doordash website provides a frequently asked questions section that allows users to find easy and fast answers but if you cannot find the answer to your problem there, then it's always best to reach out to the company directly.

What do I do if my DoorDash order is wrong?

Why Did GetHuman Write "What do I do if my DoorDash order is wrong?"?

After thousands of DoorDash customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What do I do if my DoorDash order is wrong? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DoorDash if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for DoorDash Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like DoorDash in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my DoorDash order is wrong? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 4 years ago
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Order issues
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Problem With an Order
Problem With an Order

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