How Do I Get a Refund from Draftkings?

DraftKings is an operator in the field of fantasy games, so the chance of winning is as good as your fantasy team. The company doesn't appear to have a refund policy, so it might be worth it to send a message to support to confirm this. In the meantime, all deposits are refunded after 90 days to the original payment method, and you can choose your withdrawal method as PayPal or check.

Did you know that DraftKings.com was established in 2012 on the same day as Major League Baseball's opening day? Today, it boasts more than 8 million users that can enter its daily sports betting contests, making it one of the biggest betting operators in the United States. However, one of the biggest questions that customers have is how do they get a refund, or any credits owed to them? This guide will show you how.

Withdrawals or Refunds

First, there are two types of credits that may or may not be available to players, and there is a difference. Withdrawals are credits provided for winning a bet or game, while refunds are credits provided when players encounter website issues that prevent them from participating in the games.

Refunds are not always available because DraftKings allows for players who get disconnected to reenter the game where they left off. This appears to be the case for Casino games at this time, but it's important for customers to keep an eye out for any changes DraftKings may make. Players are more than welcome to make withdrawals as long as they follow the company's policies.

DraftKings Withdrawals

DraftKings does have a few policies in place regarding the safe withdrawal of funds, including the need to verify your identity before your first withdrawal. Earnings and winnings are available for withdrawal, but not promotional credits or pending bonuses. It's also important to note that pending withdrawals can be canceled if there's limited gameplay, and every account that requests a withdrawal is reviewed thoroughly to make sure it's behaving in line with DraftKings' policies.

You'll receive an email with the subject line, "Your Withdrawal has been successfully processed," once your withdrawal has been approved.

Please keep in mind that withdrawals from Sportsbook and Casino can be made at any time through PayPal, paper check, or online banking, while Daily Fantasy and Marketplace have all deposits in the last 90 days refunded. These refunds appear to be sent to the original payment method on file, and any remaining funds are sent by PayPal or check. If you have any questions, please reach out to DraftKings Customer Service Support.

To initiate a withdrawal:

  • Log into your account on the website and click on your profile picture.
  • Next, go to Account Information, then My Account.
  • Click on Withdraw.

If you want to use the app:

  • Click on your profile picture.
  • Scroll to the Withdraw option.

Either way, you will be prompted to review a few things about the company's withdrawal policies. Type in the amount you want to withdraw and how you want to receive it, and you've done your part. Your withdrawal is usually processed within five days.

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Why Did GetHuman Write "How Do I Get a Refund from Draftkings?"?

After thousands of DraftKings.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Draftkings? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DraftKings.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for DraftKings.com Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like DraftKings.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Draftkings? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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