DraftKings is an American sports betting provider that allows users to enter daily and weekly fantasy sports contests. When making an account with DraftKings, you agree to follow their Terms of Service written by DraftKings. If you break the user agreement contract with DraftKings, they have the right to lock your account, causing you to be unable to re-access your account. In this guide, you will learn the most common reasons why your DraftKings account is locked and how to contact DraftKings for further details.
All residents of the 50 U.S states are eligible to open an account with DraftKings. Certain states, due to different state gambling laws, prohibit playing games with money prize earnings. If you are a resident in one of the seven states listed below, your account may be locked if you are caught playing a DraftKings contest with prize earnings.
The list of excluded states:
If you are using automation tools to create things such as fantasy sports lineups or to have an edge in the DraftKings contests, your account will be locked and unable to be reaccessed. DraftKings takes cheating on their website very seriously.
Stated in the DraftKings Terms of Service, users may only have one account per person to participate in the services offered on their website. If you are caught using multiple accounts, DraftKings reserves the right to terminate or lock all accounts associated with that person, withholding the prize earnings of that user.
If you chargeback a deposit you have made into your DraftKings account, your prize earnings made with that money will become invalidated, as well as being the grounds for account termination. DraftKings has the right to close users' accounts without notice at any time.
If you have had your account locked on DraftKings, you were deemed to be performing an action that breaks the rules in the user agreement. If you believe there has been a mistake or misunderstanding on their part, contacting DraftKings customer support will help to clear the reasoning of your account lock.
The best way to contact DraftKings regarding an account lock is via email. Their support team will access your account information to review the reasoning behind your account lock further. In most cases, DraftKings has the evidence to back up the account lock and will provide you with a detailed reasoning for your account lock. You should expect to receive a response within two days of sending the email.
After thousands of DraftKings.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Why Is My Draftkings Account Locked? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DraftKings.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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