Why Is My Draftkings Account Locked?

DraftKings is an American sports betting provider with daily and weekly contests with prize earnings. When signing up for your DraftKings account, you agree to follow the rules of the Terms of Service. If you break these rules, your DraftKings account will become locked, unable to be reaccessed. If you still believe you should have access to your account, contacting DraftKing customer service may help to unlock your account.

DraftKings is an American sports betting provider that allows users to enter daily and weekly fantasy sports contests. When making an account with DraftKings, you agree to follow their Terms of Service written by DraftKings. If you break the user agreement contract with DraftKings, they have the right to lock your account, causing you to be unable to re-access your account. In this guide, you will learn the most common reasons why your DraftKings account is locked and how to contact DraftKings for further details.

Possible Reasons your Account is Locked

Excluded States

All residents of the 50 U.S states are eligible to open an account with DraftKings. Certain states, due to different state gambling laws, prohibit playing games with money prize earnings. If you are a resident in one of the seven states listed below, your account may be locked if you are caught playing a DraftKings contest with prize earnings.

The list of excluded states:

  • Arizona
  • Hawaii
  • Idaho
  • Louisiana
  • Montana
  • Nevada
  • Washington

Using Automation Tools

If you are using automation tools to create things such as fantasy sports lineups or to have an edge in the DraftKings contests, your account will be locked and unable to be reaccessed. DraftKings takes cheating on their website very seriously.

Having Multiple Accounts

Stated in the DraftKings Terms of Service, users may only have one account per person to participate in the services offered on their website. If you are caught using multiple accounts, DraftKings reserves the right to terminate or lock all accounts associated with that person, withholding the prize earnings of that user.


If you chargeback a deposit you have made into your DraftKings account, your prize earnings made with that money will become invalidated, as well as being the grounds for account termination. DraftKings has the right to close users' accounts without notice at any time.

Contacting DraftKings

If you have had your account locked on DraftKings, you were deemed to be performing an action that breaks the rules in the user agreement. If you believe there has been a mistake or misunderstanding on their part, contacting DraftKings customer support will help to clear the reasoning of your account lock.

DraftKings Email Support

The best way to contact DraftKings regarding an account lock is via email. Their support team will access your account information to review the reasoning behind your account lock further. In most cases, DraftKings has the evidence to back up the account lock and will provide you with a detailed reasoning for your account lock. You should expect to receive a response within two days of sending the email.

Why Is My Draftkings Account Locked?

Why Did GetHuman Write "Why Is My Draftkings Account Locked?"?

After thousands of DraftKings.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Why Is My Draftkings Account Locked? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DraftKings.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for DraftKings.com Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like DraftKings.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Why Is My Draftkings Account Locked? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
Updated 3 years ago
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My DraftKings account was locked
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