Why Is My Draftkings Account Restricted?

This article talks about getting locked out of your DraftKings account. The most common reasons for getting locked out of your account are described. Violations that result in termination are differentiated from those that result in suspension. Suggestions are provided for a couple of different ways of regaining access to your account.

If you have been locked out of your DraftKings account, you need to find out why if you want to regain access to it. To learn about the most common reasons why you may have been locked out of your DraftKings account, just keep reading.

Location Issues

DraftKings allows customers to win money by betting on the performances of teams and individual players, and a lot of states do not allow that kind of gambling. DraftKings cannot legally operate in Arizona, Iowa, Louisiana, Montana, Mississippi, Nevada, New York, Texas and Washington state. If DraftKings has learned that you live in one of these states, they will lock you out of your account. You will not be able to have your account reactivated. However, if you have recently moved from one of these states into a state where DraftKings can legally operate, DraftKings might lock you out because they think you still live in the old location. Contact DraftKings and explain that you have moved. You will have to provide them with a scan of your state ID from your new home.

Using Multiple Accounts

DraftKings does not allow people to use multiple accounts. Making bets with multiple accounts disadvantages other players. The company also offers big rewards for referring a friend, so they also ban the use of multiple accounts to prevent abuse of this policy. If you have multiple accounts with the same name and address, this is probably the reason why you have been locked out of your account.


DraftKings does not permit players to collaborate in any contests. Doing so is grounds for termination of your account.

Using Automation

Using scripts and third party tools to create or edit lineups, enter or withdraw from contests, or create contests is prohibited. Doing any of these things will get your account terminated.

Providing False Information

If you provide false information on your account, DraftKings will probably terminate it.

Suspicious Log-Ins
If a log in attempt is made from a different IP address than you usually use, DraftKings might suspect you have been hacked and temporarily lock you out of your account to keep the hackers from stealing everything. You could trigger this yourself by logging in from multiple computers.

Getting Access to Your Account Restored

If you have done something that results in account termination then you probably cannot regain access to your account. You probably won't be able to get any money you had in the account either. If you haven't done something that would get your account terminated, you can probably regain access to your account by contacting DraftKings' customer service.

Resetting Your Password

It's worth trying to reset your password. Sometimes, this is all it takes to make the restriction vanish. Just follow these instructions:

  1. Go to DraftKing's home page.
  2. Sign into your account.
  3. Go to My Account.
  4. Click on Passwords. You should be able to change your password there.

If nothing else works, you can always open a new account.

Why Is My Draftkings Account Restricted?

Why Did GetHuman Write "Why Is My Draftkings Account Restricted?"?

After thousands of DraftKings.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Why Is My Draftkings Account Restricted? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DraftKings.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for DraftKings.com Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like DraftKings.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Why Is My Draftkings Account Restricted? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
Updated 3 years ago
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