How Do I Get Technical Support from Dropbox?

Dropbox does face technical issues occasionally that can be cumbersome if you are trying to save files online. Most technical problems faced on Dropbox are simple and can be solved with very easily with these helpful tips.

Dropbox offers an important file hosting service for anyone who wants to store data online. Dropbox is efficient and secure and there are very few negative complaints about their services.

Dropbox does face technical issues occasionally that can be cumbersome if you are trying to save files online. Most technical problems faced on Dropbox are simple and can be solved with basic procedures.

Technical support is available to all Dropbox users in English. However, if you another language, log in to your Dropbox account and see the options available to you.

You will not find a Dropbox support phone number online for security reasons. Any number you see online that claims to be Dropbox is a scam and you should avoid it.

You can get technical support from Dropbox in the following ways:

Dropbox help center

The foremost source of technical support from Dropbox is their help center. Dropbox has a well organized list of topics where users can go and get support for issues they face on the Dropbox site or app. You can find support from the help center using the following process:

  1. Open the Dropbox website in your web browser
  2. Log in to your Dropbox account
  3. Scroll to the bottom of the homepage
  4. You will find several categories outlined at the bottom of the page. Under 'Support,' click 'Help Center'
  5. You will be sent to the help center where you can choose a category that concerns the problem you are facing or a relevant topic addressing your problem. If you cannot find what you are looking for describe you prolem and then click 'Search' and you will find an answer o your query.

Community Forums

The second place you should look if you want to get technical support from Dropbox is their community forums. Solutions on the community forum are from members of the community who are Dropbox users. They will offer practical solutions they have applied before that successfully solved the problem. If you do not find an answer immediately be patient and a community member will work to help you. To acquire technical support from the forum, follow these steps:

  1. Open the Dropbox website in your web browser
  2. Log in to your Dropbox account
  3. Scroll to the bottom of the homepage
  4. You will find several categories outlined at the bottom of the page. Under 'Community,' click 'Forum'
  5. You can either type the nature of your problem or initiate a discussion with the community members to get tech support.

Chat and Email

You can also get technical support from Dropbox through live chat and email but it depends on what type of account you have. The support options are different for Basic, Plus, Professional and Business accounts. You will see the support options in your Dropbox account. Basic users can expect a response from email support within 1-2 days whereas Plus, Professional, and Business users can expect a response from email support within 24 hours.

Twitter

Dropbox has a very active Twitter account. They often answer tweets and direct messages sent o the page including queries about technical support. It is difficult to describe a technical issue in 140 characters so this option requires a concise presentation of the issue. You can find the link to the Twitter feed from the Dropbox website.

Help Desk

Dropbox also has an online help desk which customers can use to get technical support. It will take an average of 3 hours to fix the problem if you use the help desk. The link to the help desk can be retrieved from GetHuman.

Phone

Dropbox offers tech support over the phone for Dropbox Business teams that are on Dropbox's Advanced or Enterprise plan. For security purposes Dropbox can only provide phone tech support to administrators of these teams.

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Why Did GetHuman Write "How Do I Get Technical Support from Dropbox?"?

After thousands of Dropbox customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Technical Support from Dropbox? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Dropbox if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Dropbox Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Dropbox in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Technical Support from Dropbox? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked a year ago
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