How Do I Get a Refund from Dropbox?

Most Dropbox subscriptions are non-refundable. However, you may file for a refund if you feel that you were charged unfairly with these helpful tips

Most Dropbox subscriptions are non-refundable. However, you may file for a refund if you feel that you were charged unfairly. The customer support team is supportive. They may help you find a solution.

Requesting a Refund from the Apple App Store

If you bought your Dropbox subscription from the Apple app store, you should request a refund from Apple. You can do it by following these steps;

1. Sign in to your account

2. Click on the option 'Report a Problem'

3. Choose the problem you wish to report and write a description of it

4. Click 'Submit'

5. After submitting your request, Apple will contact you and give you a decision on your refund request. Apple does not accept refund requests if you do not make them within the final 90 days.

Requesting a Refund from Google Play

If you bought your subscription from Google Play, you must request your refund from Google. Follow these instructions to request a refund from Google;

1. Navigate to your Google Play account

2. Click 'More' under 'Order History

3. Click 'Request a refund' or 'Report a problem'

4. Choose the problem you want to report and write a description of it

5. Click 'Submit'

6. Google will contact you with a decision within two business days

Requesting a Direct Debit Refund

If you paid for your subscription with a direct debit payment, you should contact your bank and request a refund. Your bank will help you process a chargeback request. When you submit a chargeback request, your Dropbox subscription will be downgraded to Dropbox Basic plan. Your team will be locked if you have a Dropbox business subscription. If you are the admin, you may disband the team or subscribe again.

If you live in Turkey or the E.U, you are eligible for a refund within 14 days of purchase. You may get your refund if you cancel your Professional or Dropbox Plus subscription.

Contact the customer support team and provide them with information such as your country of residence, email, and your refund request.

Canceling Your Subscription

If you wish to cancel or downgrade your subscription, the process depends on the type of subscription you have.

Dropbox Plus or Professional Accounts

1. Log in to Dropbox with the account you hope to cancel

2. Tap on your profile picture or the grey circle at the top right

3. Click 'Settings'

4. Click on the 'Plan' tab

5. Click 'Cancel plan'

6. Click on the option 'I still want to downgrade

7. Select the reason you wish to cancel

8. Scroll down and then tap on the option 'I still want to downgrade

9. You will get an email confirmation when your account is canceled

10. At the end of your billing cycle, your account will be downgraded to basic.

Canceling Your Dropbox Business Account

1. Use your admin account to log in to Dropbox

2. Click on 'Admin Console

3. Tap on the option 'Billing'

4. Click 'Cancel plan'

5. Select the reason you are canceling

6. Click 'Continue with cancellation'

7. Check all boxes as confirmation that you understand the consequences of canceling

8. Click 'Complete cancelation'

If you have a team that was created before February 2018, it will become a free team when your billing cycle ends. If your team was created after February 2018, your team will go into a locked state and you will no longer be able to access your files. You may disband the team or upgrade the subscription

If you need any help with your Dropbox refunds, you may get help from the customer support team.

Want help on this from a real person?

GetHuman is proud to partner with a US-based firm that staffs experts and former employees of companies like Dropbox that can chat with you anytime 24/7 and walk you through fixing issues like the one you are facing. While it is not free, the price is reasonable - in the $20-40 range - and sometimes is just easier, less confusing, and more than worth it. Sometimes it's nice to have an expert to help you through a sticky problem.
Get Help Now
How Do I Get a Refund from Dropbox?

Why Did GetHuman Write "How Do I Get a Refund from Dropbox?"?

After thousands of Dropbox customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Dropbox? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Dropbox if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Dropbox Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Dropbox in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Dropbox? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Dropbox

Live help is available

We partner with a highly reviewed US firm that staff former employees and pros to help with tough customer problems 24/7 for a reasonable fee.
Try Paid, Live Help
Asked 4 months ago
Updated 3 months ago
Viewed 13,261 times
Dropbox
Dropbox Account
dipute a charge
billing issues
refunds
account issues

What customers are saying about this and similar problems

I have the Dropbox pro & have had it for a few years now. I need help with syncing...
Hi I need a transcript of of a bodycam made by Dropbox**Would you please help me **Than...
My dropbox account is not coming up in my tree . Therefore i cant save any of my work.
My account is disabled and idk why
I cannot access Dropbox on my laptop?**Can someone from support call me at...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!