How Do I Recover Account Access to My Dropbox Account?

If you forgot your password, or if the company logged you out of your Dropbox account and you need to regain access, here's how you do so.

Dropbox is a file hosting cloud platform. Clients can use the platform to store their files on the cloud. The company offers different subscriptions based on the size of storage needed. Dropbox was initially released as a product in September 2018 and is available in 17 different languages.

If you are having difficulties accessing your Dropbox account, there are several steps you should take. Keep reading for more information on how to recover your Dropbox account access.

Forgot Dropbox Password

  1. Go to

  2. In the top right corner of the screen, select 'Sign In.'

  3. On the new screen, click on 'Forgotten your password?'

  4. Enter the email address associated with your account and click 'Submit.'

  5. You will be sent an email with a link to reset your password. Follow the instructions and log into your account.

Forgot Dropbox Email Address

If you've forgotten the email address associated with your Dropbox account, you can try to access your account through a linked device.

  1. Go to

  2. In the top right corner of the screen, select 'Sign In.'

  3. Try to sign in to your account and if that doesn't work, click on 'Forgotten your password?'

  4. Select 'I can't recover my account using this page' at the bottom of the page.

  5. Click 'Yes.'

  6. Click 'Send notifications.' This sends a notification to all of your linked devices.

  7. When you see the notification on the device you're using, click 'Details.'

  8. Click 'Continue' (if using a desktop) or 'Yes' (if using mobile.

  9. Enter a new email address.

  10. Click 'Submit.'

  11. You will receive a password reset link to the email you just entered. Follow the instructions and log into your account. After you reset your password, your Dropbox account settings will be switched to this new email.

Get Customer Service Help through Dropbox's Twitter

If none of the above steps have worked for you, it's time to reach out to the Dropbox customer service team. Dropbox has a Twitter account focused on helping users with their platform and account issues. Reach out to the company via Twitter for help with your problem. It may take several hours to a few business days to receive a response.

How Do I Recover Account Access to My Dropbox Account?

Why Did GetHuman Write "How Do I Recover Account Access to My Dropbox Account?"?

After thousands of Dropbox customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover Account Access to My Dropbox Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Dropbox if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Dropbox Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Dropbox in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover Account Access to My Dropbox Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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