What do I do if I have a billing question for Dropbox?

Whether it's a charge on your account that isn'r right, or even if you are curious about changing your account and the costs associated with that change, here's how to deal with billing questions with Dropbox.

Jul 22, 2019

Dropbox is a convenient file hosting service that offers file storage, file synchronization, personal cloud, and client software. Pricing for the Dropbox subscription starts under $20 per month and goes up depending on the plan you've chosen. For individual users, there are two types of plans: Plus and Professional. For teams, the plans are Standard and Advanced.

If you have billing questions for Dropbox, keep reading for step-by-step instructions on what to do.

Check Your Billing Invoices

Before reaching out to Dropbox for support, it's recommended you review your recent invoices to better understand your charges.

  1. Go to www.dropbox.com

  2. In the top right corner, select 'Sign In.'

  3. You will be asked to sign in with your email address and password. Alternatively, you can sign in with your Google account.

  4. Click your profile picture or the grey icon in the upper right corner.

  5. Select 'Settings.'

  6. Beside 'Plan,' click the 'Billing' tab.

  7. To see an invoice, click 'Invoice' next to the transaction.

  8. To see a receipt, click 'Receipt' next to the transaction.

If you still have billing questions after reviewing your invoices and receipts, follow the steps outlined below.

Check the Dropbox 'Community Support'

You can search the Dropbox Community for answers to your billing questions.

  1. Go to https://www.dropboxforum.com/t5/English/ct-p/English

  2. Underneath the search bar, click 'Join the community.'

  3. You will be asked to complete your profile by selecting a username. Enter a username and select 'Submit.'

  4. In the search box, type your question. As you type your issue, the search box will autofill with topics that have already been answered. If your question shows up, click on it and review the answer.

  5. If your answer does not show up, finish typing the question and select 'Start a new discussion.'

  6. You will be redirected to a new page. In the 'Subject' line, type out your question.

  7. Next, you will have to choose an option from the drop-down menu for the 'Select Category' section. Choose 'Accounts & Billing.'

  8. In the body text, type out a detailed explanation of your situation.

  9. Make sure the box next to 'Email me when someone replies' is checked.

  10. Select 'Submit.'

  11. As members of the Dropbox community answer your question, you will receive an email notification. As responses on here are dependent on other Dropbox community users, and not Dropbox employees, you may receive a response quickly, in a long period of time, or even never.

Reach out to Dropbox via Email

You can reach out to the Dropbox Customer Support Team via email.

  1. Go to https://www.dropbox.com/support

  2. Select 'Email.'

  3. Select 'Billing, payments, and subscription changes.'

  4. Some articles will pop up for general billing issues. If none of these are helpful to you, select 'Email now' at the bottom of the screen.

  5. Under the drop-down menu of 'Choose an account,' select 'My account.'

  6. You will be asked to select your payment type. The options include credit card, Paypal, and Google Play/Apple app store.

  7. You will be redirected to a new page. Submit your payment method information, the amount charged in question, your transaction ID (if applicable), and other details.

  8. Click 'Submit.'

  9. Dropbox will take 1-3 business days to respond to you via email.

Reach out to Dropbox via Twitter

The Dropbox customer support team doesn't have a phone number or live chat function. Instead, customers can reach out via Twitter to connect with the customer service team. There is no specified amount of time that Twitter requests will be responded by, but this is likely a faster method of contact than the email or community support options.

When reaching out via Twitter, make sure to have your account information on hand so Dropbox customer representatives can quickly help you.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
What do I do if I have a billing question for Dropbox?

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