Step By Step Guides for Solving Duolingo Issues

Instructions to help with popular customer service issues

Popular Duolingo How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Duolingo customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Duolingo customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Duolingo customers

Sylvain****** : can you confirm me my subscription for ****? Pouvez-vous me confirmer m...
Please help to sort at last ref. *******
I would like to upgrade from a super account to a family account. It mentions in the ap...
Bonsoir serait t'il possible de supprimer tout les comptes avec mon num*ro de t*l*phone...
I have by accident chosen wrong subscription. My husband and I wanted a family subscrib...
I have a family plan. Including my family plan is myself, my sister-in-law Gina Varo, a...
Ich hatte englisch gelernt und wollte mal schauen was passiert wenn ich d*nisch ausw*hl...
Duolingo changed my learning programme which I am paying for. There was zero notice. At...
I opened my app and my Spanish program’g was totally changed. I was working through a l...
They took money without permission*I need my money back and cancel the free trial
Please advise how to allow me to take all lessons without being rejected when the progr...
I am having difficulty advancing to next lessons and being rejected because of mistakes...
My under age daughter had bought super doulingo wighought my permission and they had ch...
Moi, je parle fran*ais tr*s couramment, j'apprends l'italien mais la langue avec laquel...
My nephew ordered the super duolingo. How do I refund? I've already canceled. I do not...
I was stopped during program and they tried to sell additional boost*This was end of tr...
I changed to Japanese and am finding that the app is teaching writing with sounds, not...
Bonjour je vous *cris pour vous dire que hier et avant-hier nous avons manqu* d'*lectri...
See more issues reported by Duolingo customers

Does GetHuman write how-to guides because they are a partner of Duolingo?

GetHuman has no affiliation whatsoever with Duolingo, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Duolingo have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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