With Duolingo, all charges are generally final and non-refundable. If you cancel a subscription, you are not eligible for a refund for your unused period. You may, however, get a refund within 48 hours of your transaction date. Follow these steps to request a refund.
If You Subscribed Through Your Google Play Store Account
1. Open a web browser on your device
2. Copy and paste the play store's link into the address bar
3. Navigate to the option 'Order History' and identify the order you would like to return. Click on the three dots to the right of the order
4. Click 'Report a problem'
5. Find the option that describes your situation
6. Fill in the form and request a refund
7. You will get a message saying 'thank you for sharing your concerns' and then an email with details of your refund.
If you used your Apple ID to subscribe to Duolingo Plus, Apple is in charge. You must request your refund from them. You can do it by following these steps;
1. Navigate to iTunes on your computer
2. Tap on your Apple ID
3. Click on the option 'Purchase history'
4. Find the transaction for which you would like a refund and click 'Report Problem.'
Duolingo Subscriptions and In-App Purchases
If you purchase a subscription, your account will be billed for as long as your subscription is active. You can terminate your subscription whenever you want. Because of the auto-renewing feature, your subscriptions are automatically renewed. To stop the subscription from renewing automatically, log in to your account and terminate it even if you have already deleted your account.
Canceling Your Subscription
Android users can use the Google Play Store to make payments for their Duolingo subscriptions. To cancel your subscription, log in to Subscriptions and Services and find the subscription you wish to cancel. Click on the option 'Manage' and then 'Cancel Subscription.'
iOS/iPhone/iPad (App Store)
1. Find settings> [your name] > iTunes & App Store
2. Click on your Apple ID
3. Click 'View Apple ID'
4. Click 'Subscriptions' and then find the subscription you want to cancel
5. Select 'Cancel Subscriptions' and 'Confirm'
You will continue to enjoy our existing subscription until the period I over. Duolingo does not give you any refunds for your canceled subscriptions. It is impossible to undo subscriptions.
You have to re-subscribe in the future. Deleting your app or account is not equal to a cancelation. If you experience problems with your subscription, you don't always have to cancel it. You may get help from the customer support team.
The English Test
If there is a Test Issue, Duolingo may give you a refund. You are likely to receive a refund if you were unable to complete a test due to problems with the app or website. You may also get a refund if you get your results over 48 hours after completing the test. The refund you receive is determined by the nature of the problem.
To make a claim for your refund, you must write to Duolingo with details of the test issue within 24 hours. Include all the details of the issue and make it clear that you would like a refund. If they ask you to provide more information, do it as soon as you can. You can't get a refund if the test issue was a result of your own mistake. You must have met all the test requirements when taking it.
If you need help with Duolingo refunds, the help forum is one of your best options. The targeted tips and suggestions may help you.
After thousands of Duolingo customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Duolingo? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Duolingo if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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