How Do I Recover My Duquesne Light Username and Password?

In summary, if you need to recover your Duquesne Light username and password, contact Duquesne Light customer support. If you can't remember your security questions, try using tools like LastPass to help you create strong passwords that are hard for anyone else to guess — even if they have access to all of the personal information about you that Duquesne Light does as well.

If you are trying to access your Duquesne Light account and can't remember your username or password, this article will walk you through recovering it.

First, go to and click on Forgotten Username? Here you will enter your email address associated with the account in question. You will get an email containing a link you should follow to change your account password.

What If I Can't Access My Email?

If you cannot access the link sent in the email, you can still recover your account. Just call Duquesne Light customer support, and they will go through a series of questions to verify that it is your account and give them enough information to reset your password over the phone.

Can I Reset My Username and Password at the Same Time?

If you are trying to reset your password and username, you can only do one or the other. If you want both changed, follow the steps above for each of them separately.

What If My Account Was Hacked?

If you believe your account was hacked, please follow these steps

First, contact Duquesne Light customer support to notify them of the problem. They will tell you if they need any additional information or documentation from you before they can take action on your request for a change. If not immediately necessary, they may ask for this later when verifying the authenticity of your request.

Second, you need to change the password on any other accounts which use this same username or email address for login credentials. This is especially important if that information was shared with another person — such as a family member, friend or coworker who had permission to access it but no longer does now that someone has hacked it.

Use strong passwords for any other accounts using this same username or email address, and change them all regularly so that you don't have the whole list compromised at once if your account becomes used by someone else maliciously. If you cannot remember a strong password on your own, try tools like LastPass, where they will store all of your passwords for you so that only one master password is needed to access them.

What If I Need Assistance?

If none of the steps above work, then contact Duquesne Light customer support, who will be happy to help in any way they can. Please note that it may take up to 24 hours before someone gets back to you.

What If I Can't Remember Security Questions?

If you can't remember security questions, then contact Duquesne Light customer support to get them to reset them. If the account has been hacked and they don't know it yet, this will also prevent unauthorized changes from being made in case someone else is trying to do so for malicious purposes.

What Can I Do to Prevent My Account from Being Hacked?

The best way to prevent your account from getting hacked is to keep any personal information you've given Duquesne Light on file private. This includes the answers to security questions, which should never be shared with anyone - not even someone who claims that they are having trouble logging into their own Duquesne Light account.

If you have trouble remembering strong passwords, consider using tools like LastPass to help you create new ones which are incredibly secure and random each time - no matter how many accounts they're used for.

Why Did GetHuman Write "How Do I Recover My Duquesne Light Username and Password?"?

After thousands of Duquesne Light Co customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Duquesne Light Username and Password? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Duquesne Light Co if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Duquesne Light Co Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Duquesne Light Co in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Duquesne Light Username and Password? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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