If you are trying to access your Duquesne Light account and can't remember your username or password, this article will walk you through recovering it.
First, go to duquesnelight.com/login and click on Forgotten Username? Here you will enter your email address associated with the account in question. You will get an email containing a link you should follow to change your account password.
If you cannot access the link sent in the email, you can still recover your account. Just call Duquesne Light customer support, and they will go through a series of questions to verify that it is your account and give them enough information to reset your password over the phone.
If you are trying to reset your password and username, you can only do one or the other. If you want both changed, follow the steps above for each of them separately.
If you believe your account was hacked, please follow these steps
First, contact Duquesne Light customer support to notify them of the problem. They will tell you if they need any additional information or documentation from you before they can take action on your request for a change. If not immediately necessary, they may ask for this later when verifying the authenticity of your request.
Second, you need to change the password on any other accounts which use this same username or email address for login credentials. This is especially important if that information was shared with another person — such as a family member, friend or coworker who had permission to access it but no longer does now that someone has hacked it.
Use strong passwords for any other accounts using this same username or email address, and change them all regularly so that you don't have the whole list compromised at once if your account becomes used by someone else maliciously. If you cannot remember a strong password on your own, try tools like LastPass, where they will store all of your passwords for you so that only one master password is needed to access them.
If none of the steps above work, then contact Duquesne Light customer support, who will be happy to help in any way they can. Please note that it may take up to 24 hours before someone gets back to you.
If you can't remember security questions, then contact Duquesne Light customer support to get them to reset them. If the account has been hacked and they don't know it yet, this will also prevent unauthorized changes from being made in case someone else is trying to do so for malicious purposes.
The best way to prevent your account from getting hacked is to keep any personal information you've given Duquesne Light on file private. This includes the answers to security questions, which should never be shared with anyone - not even someone who claims that they are having trouble logging into their own Duquesne Light account.
If you have trouble remembering strong passwords, consider using tools like LastPass to help you create new ones which are incredibly secure and random each time - no matter how many accounts they're used for.
After thousands of Duquesne Light Co customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Duquesne Light Username and Password? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Duquesne Light Co if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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