There are several different ways to transfer your services when you move. You can have them installed in the new home for an additional fee, or if that's not possible, they'll provide a disconnection and installation in your old house to make it easier for the next customer.
When you move, one of the first things on your mind is how to transfer your Duquesne Light Co services. Here are some tips that will make transferring your service as painless as possible.
If you're moving to a place that already has electricity, Duquesne Light Co will install your meter in the new location. This is typically done for an additional fee of $43.00, which includes two-way shipping.
You can also transfer your services without paying extra by providing specific information about where the gas and electricity lines are in the house. This will allow them to disconnect and install your meter at no extra cost.
You should always call Duquesne Light Co before moving into a home that already has electricity or gas lines because it can be dangerous if they aren't disconnected first.
If you're having trouble finding where the lines are, call Duquesne Light Co, and they'll help you figure it out.
Make sure you give Duquesne Light Co an approved disconnection date. This will allow them to cancel your services without interruption in service for the next customer who's moving into the home.
The best way to do this is by calling their customer support team, available 24 hours a day, 365 days a year.
Don't forget that this process will take about two business days once they have all the information needed for approval and processing. If you're in a rush to move into a new place, or if your old house is going up for sale soon, plan ahead and call Duquesne Light Co customer support as far in advance as possible.
They can also transfer gas lines, but it's not recommended because it could be dangerous.
If you're moving out of the Duquesne Light Co coverage area, you'll need to contact your local gas company or energy provider and give them a list of information. This includes:
You can also request that they transfer any money you owe over to your new account.
If they can't transfer services, or if you don't hear back from them in a reasonable amount of time (two weeks is usually enough), call Duquesne Light Co and ask for an extension on the disconnection date. You'll need to give them all of the information about who you contacted and what they said.
After all of this is done, call Duquesne Light Co and let them know the disconnection date so you can cancel your services on that day.
After thousands of Duquesne Light Co customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Transfer My Duquesne Light Co Services If I'm Moving? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Duquesne Light Co if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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