There are a few reasons why you might want to get a refund if you are an E.ON customer. It's very easy to get a refund. To learn what you should do in your particular circumstances, just keep reading.
If you were an E.ON Direct Deposit customer, do not cancel your Direct Debit until after you have received your refund, because you will need it in order to receive your refund.
All you need to do is close your E.ON account and get your final read with your new supplier. You will be sent your refund within 10 business days, unless you have a credit of over £500. That may take longer to process.
If you accidentally made a payment that you didn't mean to make, you need to contact E.ON's customer service and explain the error to them. You will get a refund in the same form you made the payment. However, you will have to get a meter reading before E.ON can make the refund.
It's normal to have a credit balance after the summer months, when need tends to be lower. This balance will usually be used up during the winter months, when need is higher, so you may want to think twice before trying to get a refund on a credit balance.
To get a refund in this case, you first need to get an up to date meter reading. Then contact E.ON and ask for a refund of your unused balance.
Contact E.ON and let them know the date that you stopped being responsible and the meter reading on that date as well as a forwarding address. E.ON will close your account and give you a refund of your unused balance.
After thousands of E.ON customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from E.on? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting E.ON if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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