How Do I Close My E-Zpass New York Account?

If you have moved or changed jobs, you may not need your E-ZPass New York account anymore. To cancel it, all you need to do is package up your devices, print and fill out a cancellation form, and mail it with the devices to E-ZPass New York.

E-ZPass New York is a convenient way of quickly getting around New York's many toll roads. If you have recently moved or changed jobs and no longer need to use it, you may want to cancel it to avoid the monthly fee. To cancel your E-ZPass New York account, follow these instructions.

Canceling Your E-ZPass New York Account

  1. Wrap your E-ZPass device (or devices, if you had more than one) in aluminum foil.
  2. Package them up, preferably in the original packaging, if you have it.
  3. Find the location of the nearest E-ZPass New York location using the E-ZPass New York locations list below.
  4. Go to the E-ZPass New York website.
  5. Download the Close Account Form.
  6. Print out the form.
  7. Fill it out, following the instructions on the form.
  8. Either mail the package and the form to the nearest E-ZPass New York location or take it there in person. Once E-ZPass New York has processed the return, any balance on your account will be refunded to you in the form that you used to make the payment.

E-ZPass New York Locations List

There are three E-ZPass locations in New York:

  • 1150 South Ave Ste 303, Staten Island, NY 10314
    Monday-Friday: 7am-7pm Saturday: 8am-12pm
  • 730 Mclean Ave, Yonkers, NY 10704
    Monday-Friday: 9am-7pm Saturday: 8am-12pm
  • E-ZPass NY, 19-02 Whitestone Expy #101, Queens, NY 11357
    Monday-Friday: 9am-7pm Saturday: 8am-12pm

If Your E-ZPass Was Lost or Stolen

You don't have to cancel your account if your E-ZPass was lost or stolen. Just visit the E-ZPass New York website or call a customer service representative and report it lost or stolen. It will be deactivated and a new one sent to you. However, you will need to pay a replacement fee.

Contacting E-ZPass New York

You can contact E-ZPass New York by phone, help forum, or email.

Why Did GetHuman Write "How Do I Close My E-Zpass New York Account?"?

After thousands of E-ZPass New York customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Close My E-Zpass New York Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting E-ZPass New York if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for E-ZPass New York Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like E-ZPass New York in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Close My E-Zpass New York Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

E-ZPass New York

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