Does Earthlink Have the Best Customer Satisfaction for Internet Service?

EarthLink is one of the oldest internet service providers still in business. It has a mixed record on customer satisfaction. Some of its customer satisfaction ratings are very high, and others are very low, with some falling in the middle. Ratings are available from the Better Business Bureau, American Consumer Satisfaction Index and more.

EarthLink is one of the oldest internet service providers around. With service available in 47 states, if you are looking for a reliable ISP, EarthLink is probably one of the options you are looking into. Read on to find out what EarthLink's customer satisfaction ratings are like so that you can make an informed purchase decision.

EarthLink's American Consumer Satisfaction Index Rating

EarthLink has been given a rating of 57 out of 100 by the American Consumer Satisfaction Index. This is lower than most other internet service providers.

EarthLink's Rating

The company scored much better in's ratings. It was scored 4.01 out of 5 for customer satisfaction, putting it ahead of all of the other ISPs that the website rated.

EarthLink's Better Business Bureau Rating

The Better Business Bureau has given EarthLink a B rating. This is far from the worst for ISPs. But it is also not among the best. Many of the customer problems that the Better Business Bureau has noted have to do with customer service issues such as long hold times, surprise fees and inconsistent technical advice.

The Takeaway

EarthLink's customer satisfaction ratings are all over the place. On average, they seem to work out to "not particularly bad and not particularly good." This variance in ratings might have something to do with EarthLink's business model, which involves using networks from other companies that it partners with, such as AT&T, Verizon and CenturyLink. Some places may have better networks to access than others. However, customer service problems such as those noted by the Better Business Bureau are also an issue.

Contacting EarthLink

If you have any questions for EarthLink, you can get in contact with its customer service department. There are email, help forum, chat room and phone contact options.

Why Did GetHuman Write "Does Earthlink Have the Best Customer Satisfaction for Internet Service?"?

After thousands of Earthlink customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does Earthlink Have the Best Customer Satisfaction for Internet Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Earthlink if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Earthlink Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Earthlink in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does Earthlink Have the Best Customer Satisfaction for Internet Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked a year ago
Updated a year ago
Viewed 188,412 times
EarthLink customer satisfaction
EarthLink customer ratings

What customers are saying about this and similar problems

me vendieron el servicio de internet pero no se pudo instalar y me hicieron un cobro...
My router died out. It won’t turn on.
Hi my name is Charmaine Hill I've been having problems with my internet on day one I am...
You have asked my mothers maiden name. It is Mattie Lenora Speed. You say it doesn't...
You have asked my mothers maiden name. It is Mattie Lenora Speed. You say it doesn't...

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!