If you currently have an Earthlink account, but you would like to cancel it, this guide may be of use to you.
You chose Earthlink as your internet provider because the company offers great deals and good internet services. However, your circumstances have changed since setting up your membership, and you now need to cancel your Earthlink account. Although, you are unsure of how to begin the process. Fortunately, canceling an Earthlink account is simple and can be done by calling the company directly.To discover where to find the Earthlink customer service contact details and the easiest way of canceling your account, read this easy to follow guide.
If you need to cancel your Earthlink account, the first thing you need to do is locate the company website. If you have reached the Earthlink website homepage, scroll down to the bottom of the screen. Once you reach the lower navigation bar, find the menu labeled 'Earthlink.'
From the 'Earthlink' menu, find and select the 'Contact' hyperlink to be transferred to the contact page.
Once you have reached the contact page, you should see a variety of Earthlink contact telephone numbers. If you want to cancel your Earthlink account, you will need to find the 'Residential Internet Customer Support' number.
You should be able to find the 'Residential Internet Customer Support' telephone number under the 'Residential Support' menu.
Alternatively, you can find the customer service number on the GetHuman website.
Currently, the only way to cancel your Earthlink account is to call the company directly as this process cannot be completed online or via the website.
Now that you have successfully located the correct telephone number for the Earthlink customer service team, you need to call the company directly.
Once you get through to the customer service team, you need to explain to the Earthlink customer representatives that you would like to cancel your account and your reasons for doing so. After providing this information, the customer representative will be able to close your account.
In order to close your account, you will also need to provide your membership information and the personal details that you used to set up your account. Therefore, it is advised that you have this to hand before contacting the company.
If you have followed these steps exactly, but you are still having trouble canceling your Earthlink account, you will need to contact the customer service help team.
You can find the correct number for Earthlink's helpline on the GetHuman website.
After thousands of Earthlink customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Earthlink Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Earthlink if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Earthlink in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Earthlink Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.