How Do I Switch My Internet Provider to Earthlink?

If you plan to switch to EarthLink's internet service, check which plans are available in your state. The official website and customer service help you find the availability of plans and costs. You can proceed to cancel your current internet service according to its policy. A customer representative helps you in completing the switch in internet services.

EarthLink is among the largest internet service providers with wide availability. The company provides internet access, web hosting, premium email, data security, and privacy products.

To make the transition to your new internet provider smoother, make sure to follow these steps:

Go Through Your Previous Plan's Terms

Start by reviewing your current provider's policy. Check if you signed up for a contract of a year or two. If your termination date is approaching, you may start browsing through and comparing the internet plans of different companies.

If you want to change the internet provider before your contract expires, check if the company has any penalty for early termination. Some services have litigations, such as an early termination fee. The costs may vary according to your internet pack and the provider.

Check Which Plans are Available in Your Region

The connection type and packs differ in each state. It is essential to find out if the plan you desire is available with EarthLink.

The company's official website enables you to find out the availability of services in your area. By taking these steps, you can verify the plan's availability:

  1. Click on the "Products" tab.
  2. Under the "Internet" section, choose the "Residential internet" option.
  3. In the "Check Internet Availability in My Area" box, type your address and ZIP code.
  4. Now, check the available plans and costs in your region.

Cancel Your Previous Service

You can go ahead and cancel the previous internet subscription if a better plan is available with the new provider. Make sure to verify if the previous company has some exit procedure and follow it.

You may have to return the router, modem, and other devices you rented from the company. Return such equipment promptly. Any late returns or damages make you liable to penalties.

The previous provider is most likely going to try convincing you to continue with the same services. They may offer better plans at a lower rate and more benefits. Analyze if these deals are more beneficial to you. If not, you can confirm the cancellation and complete the exit procedure.

Contact Customer Service

Next, you can contact customer service to switch your internet plan to EarthLink. Inquire about the company's internet services, speed, and costs. Additionally, check if you are eligible for any discounts.

Make sure to find out the equipment and installation prices as well. After confirming your internet plan, you may book the installation. Schedule a setup date and time at your convenience. The customer representative may ask for your name, email address, phone number, and street address.

You may also reach out to the internet company through its live chat feature. You can receive instant replies 24/7 regarding your queries and doubts.

Customer representatives assist you in selecting the right EarthLink internet plan.

Why Did GetHuman Write "How Do I Switch My Internet Provider to Earthlink?"?

After thousands of Earthlink customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Switch My Internet Provider to Earthlink? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Earthlink if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Earthlink Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Earthlink in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Switch My Internet Provider to Earthlink? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked a year ago
Updated a year ago
Viewed 621,890 times
Switch to EarthLink's internet service
Switch your internet plan to EarthLink

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