What Questions Should I Ask Earthlink When Shopping for an Internet Provider?

EarthLink offers numerous internet plans. To find out if the services are beneficial for you, make sure to ask a few key questions. Inquire about the plans and internet speed options available in your region. Check if any data limits apply as well. Customer service is available to answer your queries and walk you through the available services.

Shopping for an internet provider can be confusing. With several companies offering multiple plans, it's challenging to find the right one for you.

Is EarthLink one of the internet providers on your shortlist? The company offers various internet speed plans. To find out if it's a good fit for you, make sure to prepare a set of questions to ask EarthLink when shopping for an internet provider.

Customer service can answer your queries and provide valuable additional information. Then, you can make an informed decision.

Which Internet Plans Are Available in My Region?

Internet plans and costs vary from state to state. The availability of the internet connection type also changes for different areas. You can find out if your region has a DSL (Digital Subscriber Line) connection or fiber-optics.

Check the availability by contacting customer care through a phone call or the live chat option. You can also visit the official EarthLink website to find out the internet plans in your state.

The company helps you choose the most beneficial plan by informing you about the following plans:

  • Fastest streaming plan
  • Most popular plan
  • Best value plan

What are the Speed Options in My Region?

The speed of your internet package determines if you can enjoy streaming services and perform your online tasks without any lags. However, the speed depends on the internet connection type in your region.

EarthLink offers speed options to cover different purposes. You can find speed plans from a 12 Mbps plan for casual browsing to a 1,000 Mbps plan for faster gaming and streaming sessions.

If your area has a fiber-optics connection, you are likely to receive high-speed services. Meanwhile, areas with a DSL connection experience lower speeds and connection lags occasionally. Contact the company's customer representative to ask which services are available in your region.

Do You Have Any Data Limits?

Inquiring about the data limits is one of the crucial questions to ask EarthLink. Some internet providers may restrict internet usage with data limits. You may receive a hard limit that may stop providing the connection or apply additional charges if you cross the set limit.

Meanwhile, some companies apply a soft limit that allows you to use the internet after crossing the limit but at lower speed options. EarthLink usually does not apply any data limit for all its plans. However, make sure to verify before subscribing to an internet package.

What are Your Price Ranges?

The prices depend on your package, internet speed, and area. However, make sure to inquire about the price breakdown to avoid paying any hidden charges. Generally, your bill may include the installation costs and gateway costs.

If you rent a router, modem, and other devices, these charges apply as well. It is also best to find out early if the contract has any early termination fees.

You can contact customer service to check your eligibility for discounts and save costs. Low-income families may qualify for the Emergency Broadband Benefit. Inquire if there are any promotional discounts or bundling options.

Why Did GetHuman Write "What Questions Should I Ask Earthlink When Shopping for an Internet Provider?"?

After thousands of Earthlink customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Questions Should I Ask Earthlink When Shopping for an Internet Provider? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Earthlink if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Earthlink Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Earthlink in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Questions Should I Ask Earthlink When Shopping for an Internet Provider? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked a year ago
Updated a year ago
Viewed 592,099 times
Ask EarthLink when shopping for an internet provider
Questions to ask EarthLink

What customers are saying about this and similar problems

me vendieron el servicio de internet pero no se pudo instalar y me hicieron un cobro...
My router died out. It won’t turn on.
Hi my name is Charmaine Hill I've been having problems with my internet on day one I am...
You have asked my mothers maiden name. It is Mattie Lenora Speed. You say it doesn't...
You have asked my mothers maiden name. It is Mattie Lenora Speed. You say it doesn't...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!