How do I get a refund for a EasyJet flight I missed due to personal emergency?

A simple 6 step guide for solving this common Easyjet problem quickly and effectively by GetHuman

Before you get started, be sure you have: Name on the ticket, Booking reference, Date of booking, Flight number, Email address on the account
Moat airlines will offer you some sort of compensation if you can't fly due to a personal emergency (death in the family, medical emergency). You can do that by submitting the claim to them online, and when you are ready to get started, open this form in another tab.
In section 1 named "1. Details of delayed/cancelled flight/denied boarding" enter the details of the flight and select "Delayed flight" from the drop down menu for the reason for your claim. In this case it's "Flight cancelled."
Next, enter your personal information.
When you get to section 3, enter your payment details that you used to pay.
Enter all of the details of the passenger(s) on the flight. in section 4.
Finally, let them know that you aren't a robot, then check the box below that that certifies that the information you submitted is accurate, and click Continue to submit your claim to Easyjet. You should hear back from them within a week.
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Author: Adam • May 19th, 2017

About this Step by Step Guide

After thousands of Easyjet customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I get a refund for a EasyJet flight I missed due to personal emergency?; How can I make special requests with Easy jet?; HOW MUCH IS IT TO CHANGE NAMES ON A FLIGHT; If I only have hand luggage, can I bring a childs stroller or do I have to pay extra for it?; I need to find out a flight time this upcoming Saturday; Can I take hair straighteners in hand luggage... So we put together this guide to try to help. It has 6 step(s) to it. It takes an average of 111 minutes to get through these steps according to other users, including time spent working through each step and contacting Easyjet. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Easyjet Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Easyjet that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I get a refund for a EasyJet flight I missed due to personal emergency? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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