Electronic Arts (EA) is one of the most prominent video game publishers on the planet. The company has a rich history of developing video games since 1982.
EA Games are some of the most well designed and efficiently programmed games in the world. You rarely hear about issues with EA video games let alone charge disputes.
However, if it can happen, it is bound to happen. You can make in-game purchases on every modern Electronic Arts video game. On rare occasions, you may see a charge on your account or bank statement from EA games of which you are suspicious.
Such a charge may be as a result of many things. It may be a result of your account getting hacked. It may be an auto renewal payment that you thought you had cancelled. It may also be as a result of an error from EA games.
A unique reason why there may be a suspicious charge on your account statement is if there is a pre authorization charge. A pre-authorization is a hold or a pending charge on a payment account and is not a real charge. Pre-authorizations will typically only appear in your credit card or banking statement as 'pending charges.' The charge is usually voided or refunded by EA games but it can take up to 7 days for it to be reflected in your credit card or bank statement.
Regardless of the reason for the charge, the first step you should take once you notice the charge is to verify it. You should double check the charge and ensure it is indeed a charge that you or someone with access to your account did not make.
If you have an account with EA games, you should log in and check your purchase history. If you don't have an account with EA, someone has used your information and you should contact EA customer support immediately.
You should also check if the charge is as a result of a preorder that you may have forgotten about. A pre order authorization should be evidence enough of the order.
You should also confirm that you did were not charged twice for the same order. If so, you can request a refund from EA for the double charge.
If you have ever made a purchase from Electronic Arts, then the suspicious charges mean that someone logged in to your account and used your payment information to make a purchase. If you have not, it means that your payment information has been compromised.
Contact Customer Support
If you are sure that you did not initiate the charge, you should contact Electronic Arts immediately. You can do so in the following ways:
You can contact EA through their website by following these steps:
1. Open the EA help page and sign in to your account
2. Scroll to the bottom of the page and click 'Contact Us'
3. Select the game from which you made the charge or 'Origin' if you need help with your EA account
4. Select the platform that you play on e.g. PS4, Xbox or PC
5. Select the topic with which you need help which is 'Billing/Purchasing'
6. Choose the issue you need help with which is disputing a charge
7. Click 'Select Contact Option' and you will be directed to a page with the recommended support options. Choose the one that best suits you.
You can dispute an unwarranted charge to EA through their online help desk and it will be fixed in a short while. This avenue should be the option of last resort.
The online help desk's address can be retrieved from GetHuman.
After thousands of Electronic Arts customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Dispute a Charge with Electronic Arts? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Electronic Arts if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Electronic Arts in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Dispute a Charge with Electronic Arts? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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