Electronic Arts is an American video game company that is located in California. The company is a leading provider of games for Console, PC, and Mobile. The company was founded in 1982 and reported more than five billion in revenue in 2018.
A game from Electronic Arts isn't cheap and it can be disappointing if you find a problem in the game. However, Electronic Arts understand that its games aren't perfect, and has set up avenues for customers to report game problems. Keep reading for the step-by-step instructions on how you can report a game problem to Electronic Arts.
Scroll to the bottom of the page and select 'Contact Us.'
You will be redirected to a new page. In the 'What can we help you with?' text box, type the game you wish to report a problem for. Click on the game when it appears on the search results screen.
You will be asked what platform you are playing the game on. Select the correct platform.
Under 'Select Topic' choose 'Report a Bug.'
Under 'Select Issue' choose 'Report Bug' again.
Click on 'Choose contact option.'
You will then be asked to sign in to your EA account. You can sign in with your email address or Pogo ID and password. Alternatively, you can sign in with your Facebook account, PSN account, or Xbox Live account. If you don't have an EA account you will have to make one to report the bug online, select 'Create your EA Account.'
Follow the prompted instructions to report the bug. Include as many details as possible so the issue can be addressed quickly.
Most frequently, Electronic Arts will redirect you to getting help from Answers HQ. This is a good option to see if your game problem has occurred to others, if it's already been reported, and if there is a solution for it.
Select 'Sign In' in the top right corner of the screen and log in to your account. You can log in with your email address and password.
Use the search text box to search your game problem and see if there are any available answers for the problem.
You can also try contacting the Electronic Arts Help Desk. Note that Electronic Arts have a phone number listed for customer support but this phone is simply recordings.
Most companies have employees monitoring their social media pages. Electronic Arts encourages customers to voice feedback and report game problems through Twitter. They have a Twitter account that is the official support account for Electronic Arts. This route is likely to elicit a response from the company quickly.
In the top right corner, log in to your Twitter account. You can log in with your phone number, email address, or username, along with your password.
Once you have logged in, select 'Tweet' on the very left side of the screen.
This will allow you to compose a message starting with @EAHelp which tags the company. Note that if you choose this route, the message will be public, and everyone on Twitter will be able to see it. Compose your message and click 'Tweet.'
If you prefer to send a private message, on the Twitter profile page for Electronic Arts, select the little mail icon at the top. You will be redirected to your inbox where you can send a private direct message to @EAHelp. Compose your message and click 'Send.'
Wait for a response from the company.
After thousands of Electronic Arts customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report an in Game Problem to Electronic Arts? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Electronic Arts if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Electronic Arts in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report an in Game Problem to Electronic Arts? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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